Can't login on my husband's account
Posted: Fri Jan 29, 2016 11:41 am
My husband has been having issues logging into his account. I have tried resetting his password multiple times and clearing all browsing history, passwords, etc. I just keep getting the error that reads, "Your username or password is incorrect. Please ensure that you are entering the correct information."
For a little while if I clicked on "Forgot your password" it would reroute me to another login page and it accepted his ID and password and would take me to his account settings page. But then if I clicked to go to LDS.org it would not stay signed in and if I tried to log in again, the same error would occur. I'm not sure what else to try and it won't work on our computer, phones, Ipad, etc. I am trying to download our donation statements but I can't get into his account. Any help would be greatly appreciated!
For a little while if I clicked on "Forgot your password" it would reroute me to another login page and it accepted his ID and password and would take me to his account settings page. But then if I clicked to go to LDS.org it would not stay signed in and if I tried to log in again, the same error would occur. I'm not sure what else to try and it won't work on our computer, phones, Ipad, etc. I am trying to download our donation statements but I can't get into his account. Any help would be greatly appreciated!