online donation problem

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lorilynnrobbins
New Member
Posts: 2
Joined: Thu Jan 28, 2016 8:51 pm

online donation problem

Postby lorilynnrobbins » Thu Jan 28, 2016 8:53 pm

I have an account and verified my email address and MRN. I can't access the online donation option, it gives me a message that a valid email address is required and takes me back to the home page. How can I fix this? Lori

russellhltn
Community Administrator
Posts: 20774
Joined: Sat Jan 20, 2007 2:53 pm
Location: U.S.

Re: online donation problem

Postby russellhltn » Thu Jan 28, 2016 8:55 pm

Go to ldsaccount.lds.org. Make sure there's a email address in the top email field. Even if it's there, you might want to re-enter it. It may force the system to re-verify it.
Have you searched the Wiki?
Try using a Google search by adding "site:tech.lds.org/wiki" to the search criteria.

lorilynnrobbins
New Member
Posts: 2
Joined: Thu Jan 28, 2016 8:51 pm

Re: online donation problem

Postby lorilynnrobbins » Thu Jan 28, 2016 9:09 pm

Now it is asking for county. I select USA and it tells me that's not a valid option.

russellhltn
Community Administrator
Posts: 20774
Joined: Sat Jan 20, 2007 2:53 pm
Location: U.S.

Re: online donation problem

Postby russellhltn » Thu Jan 28, 2016 9:14 pm

lorilynnrobbins wrote:Now it is asking for county. I select USA and it tells me that's not a valid option.

Mine just simply says "United States".

However, I'd expect that information to come from your membership record. If you're a member, I'd suggest inputting your MRN.
Have you searched the Wiki?

Try using a Google search by adding "site:tech.lds.org/wiki" to the search criteria.


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