online donation problem
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- New Member
- Posts: 2
- Joined: Thu Jan 28, 2016 8:51 pm
online donation problem
I have an account and verified my email address and MRN. I can't access the online donation option, it gives me a message that a valid email address is required and takes me back to the home page. How can I fix this? Lori
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- Community Administrator
- Posts: 34422
- Joined: Sat Jan 20, 2007 2:53 pm
- Location: U.S.
Re: online donation problem
Go to ldsaccount.lds.org. Make sure there's a email address in the top email field. Even if it's there, you might want to re-enter it. It may force the system to re-verify it.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.
So we can better help you, please edit your Profile to include your general location.
So we can better help you, please edit your Profile to include your general location.
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- New Member
- Posts: 2
- Joined: Thu Jan 28, 2016 8:51 pm
Re: online donation problem
Now it is asking for county. I select USA and it tells me that's not a valid option.
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- Community Administrator
- Posts: 34422
- Joined: Sat Jan 20, 2007 2:53 pm
- Location: U.S.
Re: online donation problem
Mine just simply says "United States".lorilynnrobbins wrote:Now it is asking for county. I select USA and it tells me that's not a valid option.
However, I'd expect that information to come from your membership record. If you're a member, I'd suggest inputting your MRN.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.
So we can better help you, please edit your Profile to include your general location.
So we can better help you, please edit your Profile to include your general location.