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Phone number linked to another account?

Posted: Thu Jan 28, 2016 11:10 am
by JuviaRain
Trying to update my phone number, but I get the error message, "This phone number is linked to another LDS account and cannot be used." I don't know who used this phone number last, and I think it may still be linked to the previous owner (whoever that is). Any ideas on how I can get this solved? And no, I don't have another number I can use for this. Thanks for any input!

Re: Phone number linked to another account?

Posted: Thu Jan 28, 2016 11:22 am
by russellhltn
If you go to ldsaccount.lds.org and navigate though the help questions, you'll be given the opportunity to contact someone.