Phone number linked to another account?

LDS Account is the primary user account (user name and password) for accessing online Church resources. This forum is a space to discuss all things related to LDS Account (registration, account recovery, user experience, vulnerabilities, etc.).
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Phone number linked to another account?

Postby JuviaRain » Thu Jan 28, 2016 11:10 am

Trying to update my phone number, but I get the error message, "This phone number is linked to another LDS account and cannot be used." I don't know who used this phone number last, and I think it may still be linked to the previous owner (whoever that is). Any ideas on how I can get this solved? And no, I don't have another number I can use for this. Thanks for any input!

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Re: Phone number linked to another account?

Postby russellhltn » Thu Jan 28, 2016 11:22 am

If you go to and navigate though the help questions, you'll be given the opportunity to contact someone.
Have you searched the Wiki?
Try using a Google search by adding "" to the search criteria.

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