SMS not received during setup of 2-factor auth

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bido101
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Joined: Thu Jan 29, 2015 6:47 pm

SMS not received during setup of 2-factor auth

Postby bido101 » Thu Jan 28, 2016 7:42 am

I have tried several times to setup 2-factor authentication on my LDS Account. It fails during the step where a verification code is sent over SMS to my phone. The SMS never arrives.

My carrier is Republic Wireless and I have heard that some SMS APIs fail to recognize Republic phone numbers are "cell" numbers. Some type of classification thing. They are, in fact, phone numbers through Republic's parent company Bandwidth.com.

Is it possible to relax whatever validation checks are being done? I understand that it is possible that the SMS API vendor does this automatically without any control from the LDS Account side.
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celestewilliams
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Posts: 1
Joined: Thu Jan 28, 2016 9:00 am

Re: SMS not received during setup of 2-factor auth

Postby celestewilliams » Thu Jan 28, 2016 9:02 am

I am having the same issue. I also have a Republic Wireless cell phone number.

seanmurdock
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Joined: Thu Jan 28, 2016 9:32 am

Re: SMS not received during setup of 2-factor auth

Postby seanmurdock » Thu Jan 28, 2016 9:33 am

Hey guys, this is Sean Murdock. I am happy to help, all you need to do is call the global service center and give them your phone numbers, they can escalate it up to me and I can take care of it.

Sean

michele.lee
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Joined: Sun Oct 16, 2016 1:41 pm

Re: SMS not received during setup of 2-factor auth

Postby michele.lee » Sun Oct 16, 2016 4:08 pm

Wow! I finally found out why I'm having the same issue. I also have a Republic Wireless phone. I had a problem back in January, but didn't have time to deal with it at the time. I guess I will contact the global service center.

kylehart
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Posts: 50
Joined: Mon May 18, 2009 6:44 pm
Location: Alexandria, VA

Re: SMS not received during setup of 2-factor auth

Postby kylehart » Wed Jan 18, 2017 9:29 pm

Same problem but with Tmobile

slowpoke1938
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Joined: Fri Sep 09, 2016 12:33 pm

Re: SMS not received during setup of 2-factor auth

Postby slowpoke1938 » Sat May 13, 2017 7:47 am

Am not able to receive SMS o on my cell phone. I no longer have a land line so the CELL is it. My land line # was [deleted] .
My cell # is [deleted] , my user is [deleted] my E-mail is [deleted] Cell # needs to be active.
Thanks for any help.
I am Alma Lloyd Jones

lajackson
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Location: US

Re: SMS not received during setup of 2-factor auth

Postby lajackson » Sat May 13, 2017 8:48 am

slowpoke1938 wrote:Am not able to receive SMS on my cell phone.

Ask your ward clerk to help you. He can also help you contact the Global Service Center if needed.

(Your personal information was deleted because this is a public forum available for everyone to see.)


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