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Can't access my account settings
Posted: Thu Dec 03, 2015 12:26 pm
by babyk1356
I tried to set up online donations and it said I need to update my email. I clicked the link and it just keeps searching. I tried accessing my account information other ways to update as well using different browsers, my phone, computer etc. and I can't get in. Help! I can access other areas of my account just fine. Thanks!
Re: Can't access my account settings
Posted: Thu Dec 03, 2015 12:29 pm
by kellymab
Does this direct link for you?
https://ldsaccount.lds.org/contactInformation
You do need to be signed in for it to work.
Re: Can't access my account settings
Posted: Thu Dec 03, 2015 1:51 pm
by babyk1356
That didn't work either. It just keeps searching.
Re: Can't access my account settings
Posted: Thu Dec 03, 2015 1:57 pm
by russellhltn
I'd try a different computer or different browser. Even a different network.
Re: Can't access my account settings
Posted: Thu Dec 03, 2015 2:53 pm
by kellymab
Did you sign in before attempting to open the link. Sometimes the links only work if you are signed in. They sometimes search for a page but can't autoload the signin page.
Re: Can't access my account settings
Posted: Thu Dec 03, 2015 3:02 pm
by russellhltn
kellymab wrote:Did you sign in before attempting to open the link. Sometimes the links only work if you are signed in. They sometimes search for a page but can't autoload the signin page.
I tried it direct without signing in and the link worked for me (although it took awhile). I'd be more concerned that someone set the browser for ultra high privacy and turned off all cookies. Things like that tend to break websites where you have to log in.