Tech Forum

In order to receive help with LDS Accounts, please use the 'Help' function at ldsaccount.lds.org for self-help support. These resources are the first-level support for LDS Account related problems and questions. Should you need further assistance, you can contact your ward clerk. Your ward clerk may contact the GSC on your behalf. You may contact the GSC directly if needed. We encourage individuals to use the self-help support features at ldsaccount.lds.org prior to contacting the GSC for LDS Account related issues.

Note: Please review the self-help pages before using the Support Message link.

Hi
I need help with my account every time I try to link my membership record number it says it's either my date of birth or my membership number is wrong or I may have an existing account

What I would like to know is that is it possible if maybe you can kindly check for me if I do have an old existing account or how many accounts do I have?

I'm sorry my email account is end on unless ma gmail.com

Nandiphasam wrote:Hi
I need help with my account every time I try to link my membership record number it says it's either my date of birth or my membership number is wrong or I may have an existing account

What I would like to know is that is it possible if maybe you can kindly check for me if I do have an old existing account or how many accounts do I have?

Have you tried the suggestions in the first thread in the Church Account subforum? It's here: viewtopic.php?f=92&t=30383

Nandiphasam wrote:I'm sorry my email account is end on unless ma gmail.com

I don't understand what you wrote there, and others likely also don't understand.

I completed the steps to link my Family Search (logged in via my Church of Latter Day Saints account) to enable free access to Ancestory,com. However I'm now having trouble figuring out how to move from after my login from Family Search to Ancestory,com

MichaelCoppola51 wrote: ↑Tue Oct 19, 2021 2:19 pm However I'm now having trouble figuring out how to move from after my login from Family Search to Ancestory,com

As I recall, you use your Ancestry.com account on Ancestry. The Family Search account is just used to qualify you for a free account.

MichaelCoppola51 wrote: ↑Tue Oct 19, 2021 2:19 pm I completed the steps to link my Family Search (logged in via my Church of Latter Day Saints account) to enable free access to Ancestory,com. However I'm now having trouble figuring out how to move from after my login from Family Search to Ancestory,com

When you go to Ancestry.com, you must log in. Even if you are already logged in on FamilySearch and go to Ancestry.com from a link in FamilySearch, you will have to log in to Ancestry.com to access their content.

The Temple listed in my account on iPad is incorrect, it is however correct on my iPhone. I am actually in Laie, Hawaii serving a mission, and cannot switch to the Laie Temple to make appointments. Please help!

PDHazelbarth wrote: ↑Mon Oct 25, 2021 7:39 pm The Temple listed in my account on iPad is incorrect, it is however correct on my iPhone.

Please make sure you're logged in with the same account on both. Depending on what model of iPad you have, it might not be able to communicate your location to pick the closest temple. Otherwise, I'd use the feedback link in the app to communicate the issue to the developers.

PDHazelbarth wrote: ↑Mon Oct 25, 2021 7:39 pm I am actually in Laie, Hawaii serving a mission, and cannot switch to the Laie Temple to make appointments.

From what I can see, Laie is not taking appointments electronically. You'll have to make a phone call.