Two Accounts - How Do I Link Them?

LDS Account is the primary user account (user name and password) for accessing online Church resources. This forum is a space to discuss all things related to LDS Account (registration, account recovery, user experience, vulnerabilities, etc.).
ladawncoburn
New Member
Posts: 1
Joined: Sun Oct 18, 2015 9:51 am

Two Accounts - How Do I Link Them?

Postby ladawncoburn » Sun Oct 18, 2015 9:55 am

Somehow I have two LDS.Org accounts. The first one was set up with my membership number several years ago. I have all of my Personal Progress accomplishments listed there. When I couldn't get the online donations to work, my husband somehow set up another account for me. He says it's linked to my membership number, but it doesn't have my Personal Progress information. I have a different login for each account. What can I do to link them? Is my tithing donation going to the right place? Please help...Thank you.

eblood66
Senior Member
Posts: 2030
Joined: Mon Sep 24, 2007 8:17 am
Location: Cumming, GA, USA

Re: Two Accounts - How Do I Link Them?

Postby eblood66 » Sun Oct 18, 2015 10:13 am

ladawncoburn wrote:Somehow I have two LDS.Org accounts. The first one was set up with my membership number several years ago. I have all of my Personal Progress accomplishments listed there. When I couldn't get the online donations to work, my husband somehow set up another account for me. He says it's linked to my membership number, but it doesn't have my Personal Progress information. I have a different login for each account. What can I do to link them? Is my tithing donation going to the right place? Please help...Thank you.

You can't have two accounts that are both linked to the same membership number. Go to https://ldsaccount.lds.org and log in under each account. Look under the membership tab and it should show you the membership number used (if any) for each account.

If you were able to make a donation using the newer account, my guess is that the older account was not actually connected to a membership number. I don't think you need to be connected to an MRN in order to use the Personal Progress site. If that's the case, I don't know if there is any option to connect your personal progress information to the newer account. You may want to contact LDS Account to find out what your options are. The contact page is here: https://ldsaccount.lds.org/contactSupport

Ladawncob
New Member
Posts: 1
Joined: Sun Oct 18, 2015 11:29 am

Re: Two Accounts - How Do I Link Them?

Postby Ladawncob » Sun Oct 18, 2015 11:31 am

I checked out the membership number attached to the accounts. It's attached to the one that has my Personal Progress information, but not the account that lets me make donations. Now I really wonder what the tithing donation has been linked to...probably my husband's account?

russellhltn
Community Administrator
Posts: 20779
Joined: Sat Jan 20, 2007 2:53 pm
Location: U.S.

Re: Two Accounts - How Do I Link Them?

Postby russellhltn » Sun Oct 18, 2015 11:44 am

Ladawncob wrote:Now I really wonder what the tithing donation has been linked to...probably my husband's account?

Once again, two accounts can't be linked to one MRN. So it wouldn't be going under your husband's records unless he's letting you use his account.

I'm not sure as you have to be a member to use donations. In which case the money is probably going to CHQ rather than visible to the ward.

Looking at the information I can see as a forum admin, I think I know why you can't do donations with your first account - there's no primary email connected with it. At least no email came over when your forum record was created. Your second post came from your other account, and that one does have a email associated with it.

The email problem can be fixed by updating your account at ldsaccount.lds.org.

As for combining the two accounts, I'd suggest going to ldsaccount.lds.org, clicking on "Help" and drilling down until you get the option to contact support.
Have you searched the Wiki?
Try using a Google search by adding "site:tech.lds.org/wiki" to the search criteria.

LDSAccountTech
Church Employee
Church Employee
Posts: 60
Joined: Thu Oct 01, 2015 2:21 pm
Location: Global Service Center

Re: Two Accounts - How Do I Link Them?

Postby LDSAccountTech » Mon Oct 19, 2015 2:51 pm

"When the LDS Account self-support website cannot be used to resolve an login problem, or question; it is strongly recommended that you work with your ward or stake technology specialist, or clerk. If a solution cannot be found with them, they are authorized to contact the GSC on your behalf."

To answer the question on this thread, LDS Accounts cannot be merged. If FamilySearch Indexing was done with an account that is NOT linked to an MRN, and Notes and Journal Entries have been created in the Gospel Library app, or on the LDS.ORG website for Conference Talks, Scriptures, Magazines, etc..., with another account that IS linked to an MRN, there are two choices.
1) Continue on as before, to log into one account for FamilySearch Indexing, and the other account for Notes and Journal
2) Choose one of the accounts to delete. If the account with the MRN is deleted, the MRN can simply be linked to the other account by the member. Access to the Notes and Journal entries will be lost.

If there has not been anything linked to an LDS Account from FamilySearch, LDS.ORG, LDSJobs.org, Store.lds.org, etc... websites, it won't matter which account is deleted.

russellhltn
Community Administrator
Posts: 20779
Joined: Sat Jan 20, 2007 2:53 pm
Location: U.S.

Re: Two Accounts - How Do I Link Them?

Postby russellhltn » Mon Oct 19, 2015 3:06 pm

For the OP, there appears to be two issues: Her personal progress (linked as a member) and her donations (which appears to have been done as a non-member). Assuming she wants to delete one account, what are her choices there? Can either of those things be moved?
Have you searched the Wiki?

Try using a Google search by adding "site:tech.lds.org/wiki" to the search criteria.

LDSAccountTech
Church Employee
Church Employee
Posts: 60
Joined: Thu Oct 01, 2015 2:21 pm
Location: Global Service Center

Re: Two Accounts - How Do I Link Them?

Postby LDSAccountTech » Tue Oct 20, 2015 6:58 am

Unfortunately, there is no way to combine two LDS Accounts; however, accounts can be deleted or recovered by the Global Service Center. You can log in at ldsaccount.lds.org, or you can use the 'Forgot Username'/'Forgot Password' links to recover accounts. However, should you wish to delete an account, so as to only have one account for online donations (preferably the account with the membership record number attached), you can contact the GSC for help; they can fix the problem.

LDSAccountTech
Church Employee
Church Employee
Posts: 60
Joined: Thu Oct 01, 2015 2:21 pm
Location: Global Service Center

Re: Two Accounts - How Do I Link Them?

Postby LDSAccountTech » Tue Oct 20, 2015 2:53 pm

We would need to have specific account information to determine the best direction. It is not possible to make a donation using an account which is not linked to an MRN. They can go to ldsaccount.lds.org/contact, and make the appropriate selection "that the question or issue is not addressed, or does not solve the problem, then fill out the form. They should include both LDS Account Usernames, the person's full name, MRN (if known), Date of Birth (used to search if additional accounts might have been created), and their current ward. This information is not required, but is most helpful in confirming we are troubleshooting the correct account.

russellhltn
Community Administrator
Posts: 20779
Joined: Sat Jan 20, 2007 2:53 pm
Location: U.S.

Re: Two Accounts - How Do I Link Them?

Postby russellhltn » Mon Oct 26, 2015 10:15 am

LDSAccountTech wrote:It is not possible to make a donation using an account which is not linked to an MRN.

This does not appear to be correct. The options are slightly different, but I'm able to get to the donation slip using a non-member LDS Account.
Have you searched the Wiki?

Try using a Google search by adding "site:tech.lds.org/wiki" to the search criteria.

LDSAccountTech
Church Employee
Church Employee
Posts: 60
Joined: Thu Oct 01, 2015 2:21 pm
Location: Global Service Center

Re: Two Accounts - How Do I Link Them?

Postby LDSAccountTech » Mon Nov 09, 2015 4:00 pm

Since the inception of online donations, the system has been updated to allow donations from any LDS Account, regardless of whether an MRN is linked to the account, or not. If there is no MRN linked to the account, the donation will default to the general church tithing fund.


Return to “LDS Account”

Who is online

Users browsing this forum: No registered users and 2 guests