Can't login to LDS.org

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ecpike
New Member
Posts: 4
Joined: Sun Jun 01, 2014 3:41 pm

Can't login to LDS.org

Postby ecpike » Sun Sep 06, 2015 7:09 pm

I'm helping one of my members and have no problem getting into the LDS account site, the login is accepted and all of the information (name, b-day, MRN) is correct. When I try to login to LDS.org, however, it says incorrect username or password. I tried to recover username with MRN and it gives me the one I'm using. I recover password through email and reset without issue through the LDS account site where I am redirected. When I try to return to LDS.org, I get the same error: incorrect username/password. Any ideas?

russellhltn
Community Administrator
Posts: 20732
Joined: Sat Jan 20, 2007 2:53 pm
Location: U.S.

Re: Can't login to LDS.org

Postby russellhltn » Sun Sep 06, 2015 7:58 pm

Wait an hour after the reset. It takes a little time for things to catch up.

Does the member have odd characters in the user name or password?
Have you searched the Wiki?
Try using a Google search by adding "site:tech.lds.org/wiki" to the search criteria.

ecpike
New Member
Posts: 4
Joined: Sun Jun 01, 2014 3:41 pm

Re: Can't login to LDS.org

Postby ecpike » Sun Sep 06, 2015 8:08 pm

It still didn't work after an hour or so... The user name is small caps as well as the password.

russellhltn
Community Administrator
Posts: 20732
Joined: Sat Jan 20, 2007 2:53 pm
Location: U.S.

Re: Can't login to LDS.org

Postby russellhltn » Sun Sep 06, 2015 11:54 pm

Have you tried a different browser or computer? I'm wondering if something is set on that machine that messes with lds.org.

Failing that, I'd try the form at https://ldsaccount.lds.org/contactSupport
Have you searched the Wiki?

Try using a Google search by adding "site:tech.lds.org/wiki" to the search criteria.

ecpike
New Member
Posts: 4
Joined: Sun Jun 01, 2014 3:41 pm

Re: Can't login to LDS.org

Postby ecpike » Sun Sep 13, 2015 5:58 pm

No change with different devices. Sent an email to support and it was fixed a couple of days later.

LDSAccountTech
Church Employee
Church Employee
Posts: 60
Joined: Thu Oct 01, 2015 2:21 pm
Location: Global Service Center

Re: Can't login to LDS.org

Postby LDSAccountTech » Tue Oct 06, 2015 11:06 am

We are glad to hear that the problem was fixed. Often, browsing data, along with cache and cookies, needs to be cleared on the current browser to be able to clear computer-saved login credentials for various sites; also, verify that you can sign in to other LDS sites to make sure that everything is working with your LDS Account credentials. In most cases clearing browsing data, changing browsers, updating/changing information at ldsaccount.lds.org, and verifying login credentials on other sites will solve the problem.


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