ACCESS DENIED ON EVERYTHING!!

Church Account is the primary user account (user name and password) for accessing online Church resources. Church Account was formerly known as LDS Account. This forum is a space to discuss all things related to Church Accounts (registration, account recovery, user experience, vulnerabilities, etc.).
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johnshaw
Senior Member
Posts: 2273
Joined: Fri Jan 19, 2007 1:55 pm
Location: Syracuse, UT

Re: ACCESS DENIED ON EVERYTHING!!

#11

Post by johnshaw »

You might try going to this page

https://ldsaccount.lds.org/contactSupport
“A long habit of not thinking a thing wrong, gives it a superficial appearance of being right, and raises at first a formidable outcry in defense of custom.”
― Thomas Paine, Common Sense
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LDSAccountTech
Church Employee
Church Employee
Posts: 60
Joined: Thu Oct 01, 2015 3:21 pm
Location: Global Service Center

Re: ACCESS DENIED ON EVERYTHING!!

#12

Post by LDSAccountTech »

Before contacting support at the link listed above. Try going through self support saying that you forgot the username. Then use your membership record number and birthdate to recover it. If the username is different from the one that you normally use, then you have two accounts. You can then finish self support to recover the password for that second account. If you cannot recover your username by MRN. Then feel free to contact support and we here at Account Management will try to help you sort things out on your account.
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