Logging into LDS account

Church Account is the primary user account (user name and password) for accessing online Church resources. Church Account was formerly known as LDS Account. This forum is a space to discuss all things related to Church Accounts (registration, account recovery, user experience, vulnerabilities, etc.).
russellhltn
Community Administrator
Posts: 26212
Joined: Sat Jan 20, 2007 2:53 pm
Location: U.S.

Re: Logging into LDS account

Postby russellhltn » Tue Aug 04, 2015 1:01 pm

I suppose one possibility is that her account has been disabled for some reason. Perhaps it was confused with someone else's.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.

kekanajt
New Member
Posts: 4
Joined: Mon Aug 03, 2015 6:26 am

Re: Logging into LDS account

Postby kekanajt » Tue Aug 04, 2015 11:33 pm

Thank you, will do.

LDSAccountTech
Church Employee
Church Employee
Posts: 60
Joined: Thu Oct 01, 2015 2:21 pm
Location: Global Service Center

Re: Logging into LDS account

Postby LDSAccountTech » Wed Oct 07, 2015 11:34 am

Usually this notice appears because there is already an LDS Account with the MRN. The individual can contact their ward clerk, and he can call the Global Service Center (if they are unable to recover the username and password of the account from ldsaccount.lds.org). You can click on 'Forgot Username' and use the MRN to retrieve the account name. Once retrieved, you can then choose to recover the password. If any of these steps fail, then the GSC can be contacted (by a ward clerk or Employment Resource Center missionary) to help recover the account.


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