Church Account is the primary user account (user name and password) for accessing online Church resources. Church Account was formerly known as LDS Account. This forum is a space to discuss all things related to Church Accounts (registration, account recovery, user experience, vulnerabilities, etc.).
I suppose one possibility is that her account has been disabled for some reason. Perhaps it was confused with someone else's.
- Church Employee
- Posts: 60
- Joined: Thu Oct 01, 2015 2:21 pm
- Location: Global Service Center
Usually this notice appears because there is already an LDS Account with the MRN. The individual can contact their ward clerk, and he can call the Global Service Center (if they are unable to recover the username and password of the account from ldsaccount.lds.org). You can click on 'Forgot Username' and use the MRN to retrieve the account name. Once retrieved, you can then choose to recover the password. If any of these steps fail, then the GSC can be contacted (by a ward clerk or Employment Resource Center missionary) to help recover the account.
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