password reset
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- New Member
- Posts: 3
- Joined: Thu Jul 16, 2015 1:12 am
password reset
My wife and I both use the same email for our LDS accounts. She received a notice EVERY SINGLE DAY of her upcoming password change requirement and date. I received NO notices. We changed her password (so the reminders would stop). Suddenly, today, I'm locked out of LDS.org (but not familysearch.org). After several attempts, got the change password box to open up and changed my password. All's good, but why did I not receive a notice to change my password as well?
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- Community Administrator
- Posts: 34422
- Joined: Sat Jan 20, 2007 2:53 pm
- Location: U.S.
Re: password reset
Your wife probably has access to something that requires her to reset her password every so often. This is common for CES and church employees. "Regular members" never have to change their password.
I'm not sure why you got locked out.
I'm not sure why you got locked out.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.
So we can better help you, please edit your Profile to include your general location.
So we can better help you, please edit your Profile to include your general location.
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- New Member
- Posts: 3
- Joined: Thu Jul 16, 2015 1:12 am
Re: password reset
We are both senior missionaries in Christchurch, NZ. I'd never had to reset my password before, so I assumed it was because of the missionary calling. Still doesn't explain how I got left out.
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- New Member
- Posts: 3
- Joined: Thu Jul 16, 2015 1:12 am
Re: password reset
Thanks for your quick reply. As a first time user, I'm really impressed.
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- Senior Member
- Posts: 2859
- Joined: Sun Jul 01, 2007 6:06 pm
- Location: Plattsmouth, NE
Re: password reset
Well, you are in NZ, while Russell is in Hawaii. So he actually replied to you a day before you posted your question.tomtasker wrote:Thanks for your quick reply. As a first time user, I'm really impressed.
Seriously, though, this is just a user forum, not a help desk service.
Dana Repouille, Plattsmouth, Nebraska
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- Church Employee
- Posts: 60
- Joined: Thu Oct 01, 2015 3:21 pm
- Location: Global Service Center
Re: password reset
The password expiration e-mails are sent out 2 weeks before the password expires. It gets sent out to the primary e-mail that is listed on the lds account. If there is no primary e-mail listed, no ticket is sent. That would be the main reason in why your wife would get those e-mails while you have not. I would recommend checking your own account to make sure that you have a primary e-mail attached.
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- Church Employee
- Posts: 60
- Joined: Thu Oct 01, 2015 3:21 pm
- Location: Global Service Center
Re: password reset
The actual answer is; since both have the same email address, and both accounts expired at relatively the same time, if one were to look, there were likely two emails each day. One email for each account.
When a password expires on a Workforce (employee, vendor, Sr. Missionary, etc...) account, they are unable to log into any church website except for the LDS Account Profile website at ldsaccount.lds.org, due to available grace logins. A person will ALWAYS be able to log into ldsaccount.lds.org, unless there is an Intruder Lockout on their account.
If your password suddenly stops working, go to ldsaccount.lds.org and sign in, and change your password.
When a password expires on a Workforce (employee, vendor, Sr. Missionary, etc...) account, they are unable to log into any church website except for the LDS Account Profile website at ldsaccount.lds.org, due to available grace logins. A person will ALWAYS be able to log into ldsaccount.lds.org, unless there is an Intruder Lockout on their account.
If your password suddenly stops working, go to ldsaccount.lds.org and sign in, and change your password.