Way to Reset Lds account

LDS Account is the primary user account (user name and password) for accessing online Church resources. This forum is a space to discuss all things related to LDS Account (registration, account recovery, user experience, vulnerabilities, etc.).
jslow
New Member
Posts: 2
Joined: Wed May 28, 2014 1:14 pm

Way to Reset Lds account

Postby jslow » Sat Jul 11, 2015 6:20 pm

I am ward clerk and technology specialist and there is an older member trying to access his lds account. We have tried forgot username and password and we got in and it states the account is for a nonmember. Who do we contact to get this reset or deleted so he can set up a member account.

russellhltn
Community Administrator
Posts: 20729
Joined: Sat Jan 20, 2007 2:53 pm
Location: U.S.

Re: Way to Reset Lds account

Postby russellhltn » Sat Jul 11, 2015 7:03 pm

Ldsaccount.LDS.ORG. add the MRN to make it a member account.
Have you searched the Wiki?
Try using a Google search by adding "site:tech.lds.org/wiki" to the search criteria.

jslow
New Member
Posts: 2
Joined: Wed May 28, 2014 1:14 pm

Re: Way to Reset Lds account

Postby jslow » Sat Jul 11, 2015 9:09 pm

I think this member has both a nonmemeber account and a member account. I tried adding mrn to the non member account and it did not work. What do I do now to get him access to his member lds.org account?

russellhltn
Community Administrator
Posts: 20729
Joined: Sat Jan 20, 2007 2:53 pm
Location: U.S.

Re: Way to Reset Lds account

Postby russellhltn » Sat Jul 11, 2015 10:19 pm

jslow wrote:I tried adding mrn to the non member account and it did not work.

What was the message?
Have you searched the Wiki?

Try using a Google search by adding "site:tech.lds.org/wiki" to the search criteria.

russellhltn
Community Administrator
Posts: 20729
Joined: Sat Jan 20, 2007 2:53 pm
Location: U.S.

Re: Way to Reset Lds account

Postby russellhltn » Sun Jul 12, 2015 1:35 am

jslow wrote:What do I do now to get him access to his member lds.org account?

Use the "Forgot your user name?" link and use the MRN and Birthdate option.
Have you searched the Wiki?

Try using a Google search by adding "site:tech.lds.org/wiki" to the search criteria.

LDSAccountTech
Church Employee
Church Employee
Posts: 60
Joined: Thu Oct 01, 2015 2:21 pm
Location: Global Service Center

Re: Way to Reset Lds account

Postby LDSAccountTech » Mon Oct 19, 2015 2:53 pm

LDS Account also requires Internet Explorer 10 or 11, or a current version of Google Chrome, Mozilla Firefox, or Safari.


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