My phone is linked to some else's account!?

LDS Account is the primary user account (user name and password) for accessing online Church resources. This forum is a space to discuss all things related to LDS Account (registration, account recovery, user experience, vulnerabilities, etc.).
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My phone is linked to some else's account!?

Postby jarvist » Fri Dec 26, 2014 5:08 pm

I tried to enter my cell phone for account recovery but got the following error:

Your mobile phone number is already linked to another LDS Account. Because the mobile phone is used for account recovery, it cannot be used on more than one account.

I double checked the number--it is definitely the correct number for my phone--so it should not be linked to anyone else's account. How do I unlink my phone from this unknown person's account?

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Re: My phone is linked to some else's account!?

Postby jdlessley » Fri Dec 26, 2014 7:17 pm

To add a mobile phone number for account recovery a message is sent to your phone with a code that must be entered within 60 minutes. It would be strange for someone else to enter your mobile number and be able to complete setting up a mobile number if they did not enter the code sent to your mobile number.

When you entered your mobile number did you include the area code? If so then you may need to contact the LDS Account support team at
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Have you tried finding your answer on the Help Center page or the LDSTech wiki?

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Re: My phone is linked to some else's account!?

Postby russellhltn » Fri Dec 26, 2014 7:48 pm

While I suppose it's possible that someone else has your mobile number, I think it's more likely you created a LDS Account - probably for another church website. And when it came time to sign up for something else - you didn't realize you already had an account.

Either way, I think the next step is to use the link given in the prior post.
Have you searched the Wiki?
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Re: My phone is linked to some else's account!?

Postby sbradshaw » Fri Feb 06, 2015 3:27 pm

Another possibility is that your cell phone number previously belonged to someone else, who happened to be LDS and set up an LDS Account some time ago. (This is more likely if you're in Utah with an 801 area code.) How long have you had that cell phone number?
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Re: My phone is linked to some else's account!?

Postby LDSAccountTech » Fri Oct 09, 2015 8:53 am

The most likely situation is that you had created a former LDS Account using your cell phone number and are now receiving an error since it is already in use. To verify what account it is attached to, you can go through and click on forgot username. You can use your phone number as the recovery method and see if you recognize the username that pops up.

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