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Can not use LDSAccount because 'Country is required'

Posted: Sat Oct 11, 2014 4:26 am
by ralphesslinger
I am attempting to use my ldsaccount to subscribe to the tech newsletter but every time I login successfully and my name appears, I am prompted
'Your workforce information has not been updated in your account yet. Please answer the questions below to update your account.'

I can see the field name for country but there is no place to type 'Australia'. If I click next then I get an error and the page returns asking me to enter my country. I am located in Australia. I am also a seminary teacher and that is showing. If I use my LDS account for seminary at si.lds.org then I have no issues.

Re: Can not use LDSAccount because 'Country is required'

Posted: Tue Oct 20, 2015 3:19 pm
by LDSAccountTech
To complete workforce registration, you must follow the steps below
1) Please go to https://ldsaccount.lds.org, and Sign In, with your LDS Account Username
2) After you log in, on the left, click on the “Workforce” link (it might open by default when you login)
3) scroll down to the bottom of the page, and click “Verify”
4) Next, click to open the “Change Security Questions” section. Type your password in the “Current Password” box, and then choose and answer each of the four security questions. After you have selected a question, and answered ALL four questions, click “Save” at the bottom of the page.

This completes the Workforce Registration.

Re: Can not use LDSAccount because 'Country is required'

Posted: Sat Jan 09, 2016 10:52 am
by login4us
Iam setting up my account.I am in donations and it tells me that the unit I am in does not accept on line donations. My whole ward uses it. I us e the drop down for USA and it errors. Is there a place in my setup that you put a unit. I have searched and searched.

Re: Can not use LDSAccount because 'Country is required'

Posted: Sat Jan 09, 2016 11:03 am
by russellhltn
login4us wrote:Iam setting up my account.I am in donations and it tells me that the unit I am in does not accept on line donations. My whole ward uses it. I us e the drop down for USA and it errors. Is there a place in my setup that you put a unit. I have searched and searched.

Your unit is where your membership records are. The easiest way to check is to go to the directory and see what ward it pulls up. Talk to your ward clerk if it's the wrong ward.

You can get the same message if you don't have a valid, verified email address on your account. Go to ldsaccount.lds.org, and make sure you have a good email in the first email line in the contact tab.