how can i merge 2 lds.org accounts

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beatrizs74
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Joined: Mon Mar 17, 2014 10:35 am

how can i merge 2 lds.org accounts

Postby beatrizs74 » Mon Mar 17, 2014 10:39 am

I have accidentally created 2 lds.org accounts, i won't bore you with the specifics. Is there any way that i can merge the 2 accounts. The reason i ask this is because account #1 has all my Familysearch.org research in it but when i created the account i did not have access to my MRN#. Account #2 has my MRN number but now my Familysearch.org research is a big blank. I really don't want to start all over with the research stuff. When i try to add my MRN# to account #1 it tells me there is already an account with that number. So if there is not a way to merge the 2 accounts is there a way for me to delete account #2 completely?

Thanks in Advance!

russellhltn
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Joined: Sat Jan 20, 2007 2:53 pm
Location: U.S.

Re: how can i merge 2 lds.org accounts

Postby russellhltn » Mon Mar 17, 2014 11:10 am

I'd suggest going to https://ldsaccount.lds.org/contact and filling out the form there.
Have you searched the Wiki?
Try using a Google search by adding "site:tech.lds.org/wiki" to the search criteria.

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aebrown
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Joined: Tue Nov 27, 2007 8:48 pm
Location: Sandy, Utah

Re: how can i merge 2 lds.org accounts

Postby aebrown » Mon Mar 17, 2014 11:16 am

beatrizs74 wrote:I have accidentally created 2 lds.org accounts, i won't bore you with the specifics. Is there any way that i can merge the 2 accounts. The reason i ask this is because account #1 has all my Familysearch.org research in it but when i created the account i did not have access to my MRN#. Account #2 has my MRN number but now my Familysearch.org research is a big blank. I really don't want to start all over with the research stuff. When i try to add my MRN# to account #1 it tells me there is already an account with that number. So if there is not a way to merge the 2 accounts is there a way for me to delete account #2 completely?

You will need help from support people to fix this. I see two possible options:
  • Contact FamilySearch Support (866-406-1830) and ask them to connect your FamilySearch account to your LDS Account #2; or
  • Contact LDS Account Support (either by filling out the support form on ldsaccount.lds.org or by calling the Global Service Center (855-LDS-HELP)) and ask them to disconnect your MRN from Account #2 and connect it with Account #1, then have them remove Account #2.
Other people have made the same mistake. Some people think that if they have an LDS Account that is not linked to their MRN (either because they joined the Church after creating their first LDS Account, or perhaps because they created a FamilySearch Account in the past that wasn't linked to their MRN), then they just need to create a new LDS Account that is linked. That's NOT the way to fix this. Instead, they should simply sign in to ldsaccount.lds.org and add their MRN to their existing account.


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