I have a ward member that can't log in to their lds account. It asks for their ID number and they enter this in but they get the same warning.
See attached photo from the iphone.
Moderator note: The warning from the previously attached photo says:
You have not entered your Membership Record Number and Birth Date. The online LDS Church resources you are able to access are limited without this information.
Provide MRN and Birth Date.
The photo has been deleted because it also shows the member's name, birth date, and email address. This is a public forum. It is not wise to post private information such as this at the forum.