LDS Account is the primary user account (user name and password) for accessing online Church resources. This forum is a space to discuss all things related to LDS Account (registration, account recovery, user experience, vulnerabilities, etc.).
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It's not clear exactly where you are seeing this. Could you please clarify?
- On LDS.org are you going to Tools/Sign In, then choosing Directory? Or are you looking somewhere else?
- Which mobile app (on which platform) are you using?
- Are your membership records in a ward? You might have your ward clerk check to make sure that your records are actually in the ward.
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