LDS Account Issues

LDS Account is the primary user account (user name and password) for accessing online Church resources. This forum is a space to discuss all things related to LDS Account (registration, account recovery, user experience, vulnerabilities, etc.).
dfchamplain
Member
Posts: 100
Joined: Sun Nov 27, 2011 7:27 pm
Location: Shawnee, KS, USA

LDS Account Issues

Postby dfchamplain » Sun Oct 14, 2012 10:36 am

A counselor in our Bishopric is able to successfully reset his LDS account password from the ldsaccount.lds.org website and log-in using the new information, but when he tries to authenticate using lds.org, he is receiving an error message that the user name or password is incorrect. We have even waited 15-20 minutes. Does anyone have any suggestions?

jdlessley
Community Moderators
Posts: 6526
Joined: Sun Mar 16, 2008 11:30 pm
Location: USA, TX

Postby jdlessley » Sun Oct 14, 2012 12:39 pm

There may be an e-mail message he has to respond to to confirm the change. Have him check his e-mail.
JD Lessley
Have you tried finding your answer on the LDS.org Help Center page or the LDSTech wiki?

dfchamplain
Member
Posts: 100
Joined: Sun Nov 27, 2011 7:27 pm
Location: Shawnee, KS, USA

Postby dfchamplain » Sun Oct 14, 2012 12:52 pm

Yep, he has done that.

russellhltn
Community Administrator
Posts: 20764
Joined: Sat Jan 20, 2007 2:53 pm
Location: U.S.

Postby russellhltn » Sun Oct 14, 2012 12:55 pm

Any "odd" things in his password? Some sites might not handle special symbols the same way. It's either that or the sync takes longer then expected.
Have you searched the Wiki?
Try using a Google search by adding "site:tech.lds.org/wiki" to the search criteria.

jdlessley
Community Moderators
Posts: 6526
Joined: Sun Mar 16, 2008 11:30 pm
Location: USA, TX

Postby jdlessley » Sun Oct 14, 2012 12:59 pm

Normally a change is effective within minutes after making it. But it would not hurt to wait a couple hours. If there is still an issue then contact the Global Service Center (GSC) for assistance.
JD Lessley
Have you tried finding your answer on the LDS.org Help Center page or the LDSTech wiki?

dfchamplain
Member
Posts: 100
Joined: Sun Nov 27, 2011 7:27 pm
Location: Shawnee, KS, USA

Postby dfchamplain » Sun Oct 14, 2012 5:35 pm

Nothing odd for his password. We can sign into the lds account page just fine. It's all the other pages that don't like the information provided.

After a few hours wait, we still are receiving the error message. I'll have him contact GSC tomorrow. Thanks!

lajackson
Community Moderators
Posts: 6144
Joined: Mon Mar 17, 2008 9:27 pm
Location: US

Postby lajackson » Sun Oct 14, 2012 7:01 pm

dfchamplain wrote:Nothing odd for his password. We can sign into the lds account page just fine. It's all the other pages that don't like the information provided.

After a few hours wait, we still are receiving the error message. I'll have him contact GSC tomorrow. Thanks!


You might ask him to check first tomorrow before calling. I have heard that some of the computers talk to each other overnight and work out various things. I didn't think it would take this long, but you never know.

russellhltn
Community Administrator
Posts: 20764
Joined: Sat Jan 20, 2007 2:53 pm
Location: U.S.

Postby russellhltn » Sun Oct 14, 2012 9:33 pm

lajackson wrote:You might ask him to check first tomorrow before calling. I have heard that some of the computers talk to each other overnight and work out various things. I didn't think it would take this long, but you never know.


Also, the computer responsible for syncing may be down. When the CHQ employees arrive in the morning, they may discover it and fix it.

Note that church employees are required to change their passwords periodically. As such, they will be the ones most affected by any failure to sync.
Have you searched the Wiki?

Try using a Google search by adding "site:tech.lds.org/wiki" to the search criteria.


Return to “LDS Account”

Who is online

Users browsing this forum: No registered users and 1 guest