Forgotten password and no email address, user name or password remembered

LDS Account is the primary user account (user name and password) for accessing online Church resources. This forum is a space to discuss all things related to LDS Account (registration, account recovery, user experience, vulnerabilities, etc.).
recroft
New Member
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Joined: Sat Feb 26, 2011 1:33 pm

Forgotten password and no email address, user name or password remembered

Postby recroft » Thu Aug 30, 2012 1:27 pm

Trying to help a person at our local FHCenter recover his password for his LDS account and they have forgotten their email user name and password. I read Ken Richins post #5 under "Forgotten user name and abandoned email" and I thought the process must be similiar. Your help would be great for all of us who serve at the FHCenter. Every day we have people needing password or username recovery.

jdlessley
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Joined: Sun Mar 16, 2008 11:30 pm
Location: USA, TX

Postby jdlessley » Thu Aug 30, 2012 1:35 pm

recroft wrote:Trying to help a person at our local FHCenter recover his password for his LDS account and they have forgotten their email user name and password. I read Ken Richins post #5 under "Forgotten user name and abandoned email" and I thought the process must be similiar.
All problems related to an LDS Account are addressed by going to the LDS Account log on page and clicking the "Can't Sign In?" button. It does not matter whether the account holder is a member or non-member. The different scenarios provided there will walk you through the recovery of a lost user name, password, or both.
JD Lessley
Have you tried finding your answer on the LDS.org Help Center page or the LDSTech wiki?

recroft
New Member
Posts: 8
Joined: Sat Feb 26, 2011 1:33 pm

Postby recroft » Fri Aug 31, 2012 1:35 pm

jdlessley wrote:All problems related to an LDS Account are addressed by going to the LDS Account log on page and clicking the "Can't Sign In?" button. It does not matter whether the account holder is a member or non-member. The different scenarios provided there will walk you through the recovery of a lost user name, password, or both.



We appreciate your quick reply and we are aware of this info. However we find no way to recover a password without an email address. We have been told there is a way by several folks but no one really knows the trick of how to do it....If you know this trick please share it.
RECroft

russellhltn
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Posts: 20754
Joined: Sat Jan 20, 2007 2:53 pm
Location: U.S.

Postby russellhltn » Fri Aug 31, 2012 1:50 pm

recroft wrote:We appreciate your quick reply and we are aware of this info. However we find no way to recover a password without an email address. We have been told there is a way by several folks but no one really knows the trick of how to do it....If you know this trick please share it.


You may want to look at the Forgotten user name and abandoned email thread. For some reason it seems that some users are not given the same options as others.
Have you searched the Wiki?
Try using a Google search by adding "site:tech.lds.org/wiki" to the search criteria.


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