Help with LDS tools

LDS Account is the primary user account (user name and password) for accessing online Church resources. This forum is a space to discuss all things related to LDS Account (registration, account recovery, user experience, vulnerabilities, etc.).
crose
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Joined: Mon Jul 16, 2012 7:20 pm

Help with LDS tools

Postby crose » Mon Jul 16, 2012 7:53 pm

I'm not sure if this is the correct forum for this question, but I thought I'd give it a try...
I am trying to help my husband download the LDS tools ap to his new android phone. I can download it but it won't authenticate. When I go to the website on the computer to try to find some help I can Sign into his LDS account with his MRN (member record number) but it is indicating that he is not a member! If he has a member number, how can he not be a member?! I'm getting a little frustrated and there is no number to call to get help. I've even tried sending emails twice but have had no response. Can anyone help me?

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