LDS Account Access For Counselor in Stake Presidency

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kipalder
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LDS Account Access For Counselor in Stake Presidency

Postby kipalder » Fri Jun 29, 2012 9:16 am

The Second Counselor in our stake presidency (Eric Zebley) does not have access to the entire list below.

https://www.lds.org/mls/mbr/access-table.html?lang=eng

We have done multiple unit refreshes with no results. We have modified his calling information (added an email address) and re-transmitted - nothing.
Please fix this, or let us know how we can.

Thanks,
Kip Alder
Scranton Stake Clerk (512168)
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jonesrk
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Postby jonesrk » Fri Jun 29, 2012 9:46 am

kipalder wrote:The Second Counselor in our stake presidency (Eric Zebley) does not have access to the entire list below.

https://www.lds.org/mls/mbr/access-table.html?lang=eng

We have done multiple unit refreshes with no results. We have modified his calling information (added an email address) and re-transmitted - nothing.
Please fix this, or let us know how we can.

You're going to have to call LUS. It looks like his header info is missing the ldsPOSv2 field completely. It has the older ldsPos field.

One thing you might try is to change his active date, send/receive, then change it back and send/receive again. The downside to this is it will take a day or more to get the change to his headers (if it works at all). If you go this route you can watch his position in CDOL. When you first make the change it will show 'Unpublished Changes' in the upper left (that is waiting for review by CHQ). When that goes away (and the updated date at the bottom left changes) then the next day his header should change.
Ryan Jones
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Stake Technology Specialist - Software / Stake Assistant Clerk
Former Ward Clerk

kipalder
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Postby kipalder » Fri Jul 06, 2012 5:42 pm

We tried changing his active date & send/receive as suggested. Nothing. Is there a particular number/extension I can call to resolve this?


JonesRK wrote:You're going to have to call LUS. It looks like his header info is missing the ldsPOSv2 field completely. It has the older ldsPos field.

One thing you might try is to change his active date, send/receive, then change it back and send/receive again. The downside to this is it will take a day or more to get the change to his headers (if it works at all). If you go this route you can watch his position in CDOL. When you first make the change it will show 'Unpublished Changes' in the upper left (that is waiting for review by CHQ). When that goes away (and the updated date at the bottom left changes) then the next day his header should change.

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aebrown
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Postby aebrown » Fri Jul 06, 2012 9:42 pm

kipalder wrote: Is there a particular number/extension I can call to resolve this?


Just call one of the regular numbers for Local Unit Support.
Questions that can benefit the larger community should be asked in a public forum, not a private message.

kipalder
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Postby kipalder » Fri Jul 13, 2012 6:28 pm

I called local unit support and nothing was resolved. The support person did not have any idea of what a ldsPOSv2 field was. She said she would email me a form for the counselor to use to troubleshoot the issue. No email was sent. This is a system issue, not a user problem. Can you please take care of this from your end? If you can't resolve the issue, please give me a number of someone who understands the problem and can resolve it. Thanks, Kip

techgy
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Postby techgy » Sun Jul 15, 2012 10:42 am

kipalder wrote:I called local unit support and nothing was resolved. The support person did not have any idea of what a ldsPOSv2 field was. She said she would email me a form for the counselor to use to troubleshoot the issue. No email was sent. This is a system issue, not a user problem. Can you please take care of this from your end? If you can't resolve the issue, please give me a number of someone who understands the problem and can resolve it. Thanks, Kip

It's possible that the support person you spoke to simply wasn't familiar with the situation. I would call again and if you don't a satisfactory answer, then ask to speak to a supervisor.
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