Old email used to create lds.org account no longer active

LDS Account is the primary user account (user name and password) for accessing online Church resources. This forum is a space to discuss all things related to LDS Account (registration, account recovery, user experience, vulnerabilities, etc.).
drcook345
New Member
Posts: 13
Joined: Mon Mar 28, 2011 10:39 am
Location: USA, Utah, Vernal

Old email used to create lds.org account no longer active

Postby drcook345 » Thu May 10, 2012 10:08 am

We have had several users that activated an lds.org account in the past, but now can't remember their password or username. They are also no longer using the email address they used to activate the account.

The problem is . . . when they try to signup a new account, they are not allowed. The system reports they already have an account associated with their record number, and wants to email information on the old account to the old email address that is no longer active.

How do we proceed with these types of users?

Dave Cook

eblood66
Senior Member
Posts: 2028
Joined: Mon Sep 24, 2007 8:17 am
Location: Cumming, GA, USA

Postby eblood66 » Thu May 10, 2012 10:27 am

drcook345 wrote:We have had several users that activated an lds.org account in the past, but now can't remember their password or username. They are also no longer using the email address they used to activate the account.

The problem is . . . when they try to signup a new account, they are not allowed. The system reports they already have an account associated with their record number, and wants to email information on the old account to the old email address that is no longer active.

How do we proceed with these types of users?

Dave Cook


  1. Go to http://ldsaccount.lds.org
  2. Click on Can't Sign In
  3. Click on How do I recovery my user name?
  4. Click on I don't have/remember my e-mail
From there it will lead them through resetting their email, recovering their user name and setting a new password. They will need their membership number and birth date and access to their current email account to complete the process.

drcook345
New Member
Posts: 13
Joined: Mon Mar 28, 2011 10:39 am
Location: USA, Utah, Vernal

Postby drcook345 » Thu May 10, 2012 10:52 am

duh! I missed that the other night I guess, thanks. We'll try that. -dc

MerrillDL
New Member
Posts: 36
Joined: Wed Sep 30, 2009 10:55 am
Location: Orem, UT - USA

Postby MerrillDL » Thu May 10, 2012 11:09 am

I've attached a self-help file for recovering an LDS Account. All that's needed is the MRN, Date of Birth and a valid email address
Attachments
LDS Account Self-Support.pdf
(841.54 KiB) Downloaded 3499 times


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