Getting E-mails saying I requested PW reset-but didn't

LDS Account is the primary user account (user name and password) for accessing online Church resources. This forum is a space to discuss all things related to Church Accounts (registration, account recovery, user experience, vulnerabilities, etc.).
bjallred
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Joined: Mon Feb 06, 2017 7:54 pm

Getting E-mails saying I requested PW reset-but didn't

Postby bjallred » Thu Jan 17, 2019 4:01 pm

I am getting multiple e-mails saying I requested a password reset. In the e-mail is a code needed for a password reset. I did not, however, request a password reset. The times of each e-mail seem to be correlated to times that I logged in to my account or synced my LDS tools.

Is there a bug in sending these things out, or is someone trying to hack my account?

B

russellhltn
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Location: U.S.

Re: Getting E-mails saying I requested PW reset-but didn't

Postby russellhltn » Thu Jan 17, 2019 4:25 pm

bjallred wrote:I am getting multiple e-mails saying I requested a password reset. In the e-mail is a code needed for a password reset. I did not, however, request a password reset.

Sometimes a person mis-remembers their user name and they end up trying to reset someone else's account. However,

bjallred wrote:The times of each e-mail seem to be correlated to times that I logged in to my account or synced my LDS tools.

That's a strange one.

By chance are you a church employee or someone who has to regularly change their password? If it really is in response to your logins, it sounds like a bug.
Have you searched the Help Center? Try doing a Google search and adding "site:lds.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.

bjallred
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Posts: 2
Joined: Mon Feb 06, 2017 7:54 pm

Re: Getting E-mails saying I requested PW reset-but didn't

Postby bjallred » Thu Jan 17, 2019 4:29 pm

Not a church employee, don't change this password often at all.

russellhltn
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Joined: Sat Jan 20, 2007 2:53 pm
Location: U.S.

Re: Getting E-mails saying I requested PW reset-but didn't

Postby russellhltn » Thu Jan 17, 2019 4:47 pm

Without others reporting the same thing, I'm going to guess it's a case of someone mis-remembering their ID who just so happens to have the same login pattern as you.
Have you searched the Help Center? Try doing a Google search and adding "site:lds.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.

lajackson
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Joined: Mon Mar 17, 2008 9:27 pm
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Re: Getting E-mails saying I requested PW reset-but didn't

Postby lajackson » Thu Jan 17, 2019 7:10 pm

I would send feedback through LDS Tools and ask them if the app may be attempting to sign in (it probably is) and whether or not that may be triggering the email from LDS Account.


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