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New FamilySeach resources inaccessible behind Church firewalls?!
Posted: Mon Sep 26, 2011 9:38 am
by jglanfield
We just had the new Church firewall installed in our stake center. Since it blocks YouTube, our FH center can no longer access sites such as:
http://www.youtube.com/user/familysearch
Another site they are having trouble with is the resource videos at the bottom of this page:
https://www.familysearch.org/civil-war
Any suggestions?
Posted: Mon Sep 26, 2011 11:49 am
by aebrown
That's the problem with YouTube being blocked -- some content will not be available, even if it is clean, helpful content. My guess is that FamilySearch will eventually provide that content on other unblocked servers, but they haven't had time to make adjustments yet since the firewall filtering policy was changed to block YouTube.
As near as I can tell, that issue has nothing to do with the firewall. There are 7 videos there, and videos 1, 2, 3, and 5 all work fine. The links for 4, 6, and 7 are broken right now and won't work no matter what firewall you have. I've reported these broken links.
Posted: Mon Sep 26, 2011 11:52 am
by KenRichins
The FHC videos are available by accessing the FHC portal then using the training link at the bottom.
Posted: Tue Sep 27, 2011 4:45 pm
by jglanfield
KenRichins wrote:The FHC videos are available by accessing the FHC portal then using the training link at the bottom.
Where is the FHC portal?
Posted: Tue Sep 27, 2011 4:48 pm
by jglanfield
jglanfield wrote:Where is the FHC portal?
Nevermind... found it.
Posted: Tue Sep 27, 2011 8:33 pm
by aebrown
aebrown wrote:As near as I can tell, that issue has nothing to do with the firewall. There are 7 videos there, and videos 1, 2, 3, and 5 all work fine. The links for 4, 6, and 7 are broken right now and won't work no matter what firewall you have. I've reported these broken links.
All the links for the 7 videos work correctly now.
Posted: Thu Sep 29, 2011 10:04 am
by jglanfield
Does the FH portal contain all of the videos that are on the youtube resource channel?
Posted: Thu Sep 29, 2011 10:33 am
by KenRichins
no, only the Family History videos, The others can be found at lds.org/media
Posted: Thu Sep 29, 2011 10:39 am
by jglanfield
lds.org/media redirects to newsroom.lds.org.
And the specific youtube channel I'm wondering about is this one here:
http://www.youtube.com/user/familysearch
Can those videos be found elsewhere?
Thanks!
Posted: Thu Sep 29, 2011 10:40 am
by KenRichins
try familysearch.org under training in the help Center