WHAT TO DO IF YOU CANNOT GET INTO YOUR FREE LDS ANCESTRY ACCOUNT
Go to your FamilySearch account> sign in> click on your NAME> go to SETTINGS> go to CONNECTED ACCOUNTS>
see if you have ANCESTRY as an account
IF YES:
> Go to Ancestry.com and sign in with your EMAIL address (user name default given by Ancestry) Type in password (usually IF YOU WERE SMART same as FamilySearch)
you can always tell if its an LDS Ancestry account by seeing the little green tree near top right of page on any persons main page in Ancestry. If its not there YOU DO NOT HAVE AN LDS ACCOUNT,
or you have forgotten the user name and password (hey it happens)
>if it will still not let you in, then return to your FamilySearch account under SETTINGS>CONNECTED ACCOUNTS>and REVOKE the Ancestry access. Then proceed to this address:
https://familysearch.org/partneraccess
Note: you may need to wait a few minutes before proceeding with this step as it seems the program needs a few minutes to reset itself
IF NO:
> Go to :
https://familysearch.org/partneraccess >choose account to connect (ANCESTRY) > if you have EVER had even a free 14 day acct with Ancestry choose the CLEAR button (the RED button is if you are doing this for the first time EVER) > fill out information >accept the name of your new tree> Ancestry will now pull over the first FOUR generations of your FamilySearch Tree.
(when you get to the last person in the tree you can pull over another 4 generations)
ALWAYS WRITE DOWN YOUR USER NAME AND PASSWORD AND KEEP THAT INFO SOMEPLACE SAFE> ie: WALLET, WITH TEMPLE CARD, PURSE, SCRIPTURES, THE SAFE (lol)
IF IT WILL STILL NOT WORK:
1. CALL ANCESTRY : 1-800-262-37879 (yes i know it has an extra number)
2. Call FamilySearch: 1-866-406-1830 (you will need your USER NAME and HELPER # (LAST 5 # OF MRN or on Temple Recommend ( Helper # also found under SETTINGS in FamilySearch in ACCOUNTS)