After Remote Firewall Upgrade, FHC Printer won't Print

Discussions about setup, operation, and maintenance of these devices in meetinghouses other than a FHC
seperry
New Member
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Joined: Sat Dec 10, 2011 10:24 pm

After Remote Firewall Upgrade, FHC Printer won't Print

Postby seperry » Sat Dec 05, 2015 6:24 pm

I'm in a small branch.

Our printer in the FHC has not been printing for about a Month now and I was talking to our Stake Technology Expert and he said all of the Firewalls in our stake were remotely upgraded and they had to switch the Lexmark 466de Printer/Copier/Scanner back to a DHPC setting and not have a Static IP address.

If so, how do I switch to DHPC and how will HQ know when our toner is low enough to send out a new toner?

Has anyone else experienced this?

russellhltn
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Location: U.S.

Re: After Remote Firewall Upgrade, FHC Printer won't Print

Postby russellhltn » Sat Dec 05, 2015 6:32 pm

seperry wrote:they had to switch the Lexmark 466de Printer/Copier/Scanner back to a DHPC setting and not have a Static IP address.


Incorrect.

First off, as a FHC, you should be on a separate network segment with it's own port on the firewall. A 10.x.x.x IP address. This is separate from the rest of the building. Your buildings wiring may or may not support such a thing. (Which would complicate things.)

Yes, the printer should be static - but unless it's on that 10.x.x.x network, it's not going to make any difference as they can't remote into any printers on the 192.168.x.x address even if they are static.

Since the upgrade does change the IP range, it might be that the printer just has to be given a new IP address in the proper range.
Have you searched the Wiki?
Try using a Google search by adding "site:tech.lds.org/wiki" to the search criteria.

yarrgh
Church Employee
Church Employee
Posts: 42
Joined: Mon Dec 23, 2013 1:54 pm

Re: After Remote Firewall Upgrade, FHC Printer won't Print

Postby yarrgh » Tue Jan 05, 2016 2:55 pm

If this is an official family history center, all printers should be on a static IP address that falls in the VPN zone network on the firewall (so that it can be remotely monitored by the family history department). Regardless of being official or not, all network printers should be placed on a static IP address so that their IP address does not change. If the address changes, the computers will no longer know how to communicate with the printer.


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