Broken Printer-Who is supposed to fix?
Posted: Tue Apr 16, 2013 9:11 pm
Advice needed. I called the number listed on the side of the printer, 800-537-7192 and they told me the FM group is responsible for fixing all printers within ward buildings and stake centers. The Global Service center does not do this any more.
The issue was then submitted to the FM group, through the Facility Issue Reporting system. This is the FM group's response: "The FM group does not call for or take care of repairs to copy machines. There is an orange sticker on the copy machine with a phone number on it that someone from one of the wards needs to call to get the copy machine serviced."
So, each is telling me the other is responsible.
Any ideas?
The issue was then submitted to the FM group, through the Facility Issue Reporting system. This is the FM group's response: "The FM group does not call for or take care of repairs to copy machines. There is an orange sticker on the copy machine with a phone number on it that someone from one of the wards needs to call to get the copy machine serviced."
So, each is telling me the other is responsible.
Any ideas?