Xerox Phaser 3250 Printer Problem

Discussions about setup, operation, and maintenance of these devices in meetinghouses other than a FHC
jsmackley
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Xerox Phaser 3250 Printer Problem

Postby jsmackley » Thu Nov 29, 2012 3:48 pm

Two months ago, I installed a new Xerox Phaser 3250 printer for one of the units in my stake. Last night, this unit called me and told me that the 'Error' indicator was solid red and a few days ago, it was blinking red. Evidently, it will still print if it's blinking red. Now it won't print at all. Upon looking at the manual, this light indicates several different possible causes. Things like: cover open, out of toner, toner not installed, out of paper and "The printer has stopped printing due to a major error." Well, none of the other causes are it. It should still be under warranty, but I don't know how to arrange for the warranty. Is that something the FM group would handle? If it's something I need to do, who would I contact?

Thanks,
Jim Mackley
STS

jsmackley
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Postby jsmackley » Thu Nov 29, 2012 4:00 pm

After I read my post, I should clarify that I think it's the "The printer has stopped printing due to a major error." option. I have verified that none of the other possibilities are it and that why I think it should be repaired under warranty.

russellhltn
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Postby russellhltn » Thu Nov 29, 2012 4:07 pm

The policy says "Printers purchased by the Church have a one year warranty. If a printer fails while it is still under warranty, the ward or stake should work with the stake technology specialist to repair the printer."

You may need to get the purchase date from the FM group. Other then that, I'd call Xerox and see what you can get done.

One of my wards had the same model fail. I was very disappointed in that there doesn't seem to be any way to assess what the fault is. Not even in the service manual. Since it had been installed for more then a year, I just had it swapped out.

P.S. Due to the timing of the indication, I suspect the error was due to the fuser not coming up to temperature. And indeed, the fuser was stone cold.
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aebrown
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Postby aebrown » Thu Nov 29, 2012 4:08 pm

That's exactly the pattern of events a ward in my stake had, and all the flashing light meant was that it was low on toner, and the solid light meant it was out of toner. We replaced the toner cartridge, and we were back in business. The Phaser ships with one of those ridiculously small toner cartridges, so it was empty in just a couple of months.

But assuming you've verified that it can't be the toner cartridge, the Policies and Guidelines for Computers Used by Clerks for Church Record Keeping says "Printers purchased by the Church have a one-year warranty. If a printer fails while it is still under warranty, the ward or stake should work with the stake technology specialist to repair the printer." Since the printer is less than a year old (which the FM group can verify), that means that it's your job to contact the manufacturer to get it repaired.
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russellhltn
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Postby russellhltn » Thu Nov 29, 2012 4:10 pm

aebrown wrote:Since the printer is less than a year old (which the FM group can verify), that means that it's your job to contact the manufacturer to get it repaired.


Take a look at the manufacturing date on the back. If it's out of warranty based on that date, you may need FM group's help.
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jsmackley
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Postby jsmackley » Thu Nov 29, 2012 10:20 pm

The manufacture date is Feb 2012. I will contact Xerox. Thank you all.

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johnshaw
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Postby johnshaw » Fri Nov 30, 2012 3:51 am

You can also do a google search for Xerox and Warranty status, there is typically a look-up page for most vendors... for Xerox it is here: https://www.office.xerox.com/smart/entitlements/index.cfm Just need the serial number.

I also had a similar experience as described above, my printer was a month out of warranty and Xerox would not troubleshoot further, FMG replaced it. (Which wasn't the practice in my Stake because either FMG told somebody or that somebody assumed, so for 10 years our practice was to purchase our own printers) - it took me a while, but FMG finally started replacing our printers after providing policy, + Stake President intervention.
“A long habit of not thinking a thing wrong, gives it a superficial appearance of being right, and raises at first a formidable outcry in defense of custom.”
― Thomas Paine, Common Sense


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