What are the service warranty provisions?
Posted: Fri Sep 26, 2008 9:32 am
Church-vendor contracts generally provide for a reasonable effort on the vendor's part to respond to service calls and fix broken devices before they replace them. This might involve repeated service calls from members to satisfy these requirements.
Do not call for or schedule service on Saturday, Sunday, or holidays; vendor service hours are regular working days around 8-5. Reasonable allowance should be made to accommodate a technician’s schedule, or where copiers are located in remote areas. Work done outside regular working hours is not covered under warranty and may result in obligating the local unit to pay additional fees. Repairs necessitated by user abuse or damage, even if accidental, (as determined by the technician) is not covered under warranty.
Experience indicates that members become frustrated with broken equipment, but often do not place service calls. Replacement under warranty is justified only when sufficient service history is documented, and at the discretion of the vendor.
Do not call for or schedule service on Saturday, Sunday, or holidays; vendor service hours are regular working days around 8-5. Reasonable allowance should be made to accommodate a technician’s schedule, or where copiers are located in remote areas. Work done outside regular working hours is not covered under warranty and may result in obligating the local unit to pay additional fees. Repairs necessitated by user abuse or damage, even if accidental, (as determined by the technician) is not covered under warranty.
Experience indicates that members become frustrated with broken equipment, but often do not place service calls. Replacement under warranty is justified only when sufficient service history is documented, and at the discretion of the vendor.