Family Search Tree app on iPhone

Discussions about using and improving the new FamilySearch online application.
suzettesipple
New Member
Posts: 2
Joined: Sun Apr 09, 2017 12:29 pm

Family Search Tree app on iPhone

Postby suzettesipple » Sun Apr 09, 2017 12:31 pm

I recently switched from an android to an iPhone. I downloaded the family search tree app from the App Store. When I try to logon it tells me that username or password is incorrect. I know my password is correct and I can log onto the app on my tablet and I can logon to it on my computer. I deleted the app and reinstalled it. It still will not work. Any suggestions?

russellhltn
Community Administrator
Posts: 22027
Joined: Sat Jan 20, 2007 2:53 pm
Location: U.S.

Re: Family Search Tree app on iPhone

Postby russellhltn » Sun Apr 09, 2017 2:24 pm

Are there any odd characters in the password? Such as punctuation?
Have you searched the Wiki?
Try using a Google search by adding "site:tech.lds.org/wiki" to the search criteria.

suzettesipple
New Member
Posts: 2
Joined: Sun Apr 09, 2017 12:29 pm

Re: Family Search Tree app on iPhone

Postby suzettesipple » Sun Apr 09, 2017 5:31 pm

Yes. They work on my other devices. Do they not work on IOS?

russellhltn
Community Administrator
Posts: 22027
Joined: Sat Jan 20, 2007 2:53 pm
Location: U.S.

Re: Family Search Tree app on iPhone

Postby russellhltn » Sun Apr 09, 2017 8:18 pm

suzettesipple wrote:Do they not work on IOS?

That would be my guess why it doesn't work.
Have you searched the Wiki?

Try using a Google search by adding "site:tech.lds.org/wiki" to the search criteria.


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