New.familysearch.org

meljohnson
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New.familysearch.org

Postby meljohnson » Sun Mar 24, 2013 11:36 am

I am able to log into familysearch and lds.org. But when I try to log into new.familysearch.org I get a message that I am supposed to contact my ward clerk. I did but he doesn't know what the problem is. Any ideas? Where can I get help?

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aebrown
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Re: New.familysearch.org

Postby aebrown » Sun Mar 24, 2013 1:50 pm

Is there a good reason why you are trying to use new.familysearch.org? That site is now obsolete, and it's much better to work on the Family Tree on familysearch.org.

jdlessley
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Re: New.familysearch.org

Postby jdlessley » Sun Mar 24, 2013 4:33 pm

meljohnson wrote:I am able to log into familysearch and lds.org. But when I try to log into new.familysearch.org I get a message that I am supposed to contact my ward clerk.

The site and sign-in to new.familysearch.org still work for me. There could have been a temporary problem with the site or servers when you tried it. But as aebrown stated the site will eventually go away and the Family Tree section of Family Search will be the approved site for LDS members.
JD Lessley
Have you tried finding your answer on the LDS.org Help Center page or the LDSTech wiki?

meljohnson
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Re: New.familysearch.org

Postby meljohnson » Sun Mar 24, 2013 11:57 pm

Thanks. I just tried it but it says that it is down right now. I will try tomorrow.

meljohnson
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Re: New.familysearch.org

Postby meljohnson » Tue Mar 26, 2013 1:17 pm

I am not able to get on familysearch or new.familysearch I was excommunicated and have been rebaptised. The ward clerk said that there is nothing wrong with my record. I can access lds.org.....

Any ideas?

russellhltn
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Re: New.familysearch.org

Postby russellhltn » Tue Mar 26, 2013 2:43 pm

meljohnson wrote:I can access lds.org.....


When you say "lds.org", does that include your ward's calendar and directory? If not, then there's still something wrong with your record.
Have you searched the Wiki?
Try using a Google search by adding "site:tech.lds.org/wiki" to the search criteria.

meljohnson
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Re: New.familysearch.org

Postby meljohnson » Tue Mar 26, 2013 10:16 pm

Yes. I can see my ward calendar and access all the addresses of the people. I also have lds tools app and it works fine. The gospel library app works and syncs up notes and scriptures that I have marked as well. It is just the family search website that seems to have the problem. I can also log into the indexing program and do indexing.

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aebrown
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Re: New.familysearch.org

Postby aebrown » Wed Mar 27, 2013 5:46 am

meljohnson wrote:It is just the family search website that seems to have the problem. I can also log into the indexing program and do indexing.

The fact that you can log into the indexing program means that you have a valid FamilySearch account (which is linked to your LDS Account so that it uses the same username and password, but is indeed a separate account). So it's quite unusual that you would not be able to sign into familysearch.org. I'd recommend that you call FamilySearch for help (866-406-1830).


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