Meetinghouse Internet Problems
Posted: Wed Oct 18, 2017 7:30 pm
We are still experiencing connection issues with the Meetinghouse firewall system. The Church and our vendors are continuing to work on the firewall issue but unfortunately do not yet know the root cause.
If your building is having internet issues (cannot connect to internet or if your building is shown as offline in Technology Manager) we've had success getting firewalls back online by completing the following:
1. Follow the directions below exactly and do not power cycle the router or the access points.
2. This reset is on the router, as shown below, and not any other device. This device has a model and serial number on the bottom. The model number will start with MX. Please record the serial number found on the bottom right of the label.
3. Use a paperclip to press the button labeled 'Reset' on the back panel of the router and release after 6 seconds.
4. When the router restarts the status light on the bottom left of the front panel may flash green and will then turn to orange.
5. Wait for the device to recover its configuration. While recovering its configuration the light will show rainbow colors and will eventually turn solid white. This may repeat two times and will take about 10 minutes.
6. Once the light turns solid white and remains solid white the device should be ready for use.
7. Verify internet connectivity is working by browsing to www.churchofjesuschrist.org.
8. After this has been completed, please send an email to: mht@ldschurch.org giving us the serial number of the MX64 you reset and if the procedure worked or not.
These instructions, with graphics, are available on TM.
If your building is having internet issues (cannot connect to internet or if your building is shown as offline in Technology Manager) we've had success getting firewalls back online by completing the following:
1. Follow the directions below exactly and do not power cycle the router or the access points.
2. This reset is on the router, as shown below, and not any other device. This device has a model and serial number on the bottom. The model number will start with MX. Please record the serial number found on the bottom right of the label.
3. Use a paperclip to press the button labeled 'Reset' on the back panel of the router and release after 6 seconds.
4. When the router restarts the status light on the bottom left of the front panel may flash green and will then turn to orange.
5. Wait for the device to recover its configuration. While recovering its configuration the light will show rainbow colors and will eventually turn solid white. This may repeat two times and will take about 10 minutes.
6. Once the light turns solid white and remains solid white the device should be ready for use.
7. Verify internet connectivity is working by browsing to www.churchofjesuschrist.org.
8. After this has been completed, please send an email to: mht@ldschurch.org giving us the serial number of the MX64 you reset and if the procedure worked or not.
These instructions, with graphics, are available on TM.