Windows XP being blocked?

Discussions about Internet service providers (ISPs), the Meetinghouse Firewall, wired and wireless networking, usage, management, and support of Meetinghouse Internet
ThomsonMA
New Member
Posts: 46
Joined: Sat Jul 25, 2009 1:24 pm
Location: South Jordan, UT, USA

Windows XP being blocked?

Postby ThomsonMA » Tue Jul 18, 2017 8:22 am

I have a member who is unable to connect his Windows XP based laptop to the LDS Access WiFi in any of our buildings. He used to be able to do that, and his laptop will connect properly at many "public" WiFi locations, but just not at our church buildings. It's not just at our stake either; he's tried several Church buildings in the area. In every case, using LDS Access with the correct passphrase does not connect.

The timing of when it stopped working for him is roughly when we replaced the Cisco 881 firewalls with the new Meraki firewalls. Is there something in the Meraki's that blocks connection of Windows XP systems?

User avatar
Mikerowaved
Community Moderators
Posts: 3273
Joined: Sun Dec 23, 2007 12:56 am
Location: Layton, UT

Re: Windows XP being blocked?

Postby Mikerowaved » Wed Jul 19, 2017 7:04 pm

Have him try using the latest ver of Firefox. It supports 256-bit AES encryption, while others may not.
So we can better help you, please edit your Profile to include your general location.

danpass
Member
Posts: 366
Joined: Wed Jan 24, 2007 5:38 pm
Location: Oregon City, OR
Contact:

Re: Windows XP being blocked?

Postby danpass » Thu Jul 20, 2017 9:40 am

ThomsonMA wrote:I have a member who is unable to connect his Windows XP based laptop to the LDS Access WiFi in any of our buildings. He used to be able to do that, and his laptop will connect properly at many "public" WiFi locations, but just not at our church buildings. It's not just at our stake either; he's tried several Church buildings in the area. In every case, using LDS Access with the correct passphrase does not connect.

The timing of when it stopped working for him is roughly when we replaced the Cisco 881 firewalls with the new Meraki firewalls. Is there something in the Meraki's that blocks connection of Windows XP systems?

Mikerowaved wrote:Have him try using the latest ver of Firefox. It supports 256-bit AES encryption, while others may not.


If his wireless client won't successfully authenticate, I would look at his network configuration. Make sure he is set to obtain IP and DNS server addresses automatically.

russellhltn
Community Administrator
Posts: 22192
Joined: Sat Jan 20, 2007 2:53 pm
Location: U.S.

Re: Windows XP being blocked?

Postby russellhltn » Thu Jul 20, 2017 10:31 am

danpass wrote:Make sure he is set to obtain IP and DNS server addresses automatically.

One of the unique things about the church network is you're required to use the DNS server the church selects. All others are blocked. It's part of the filtering.

If the laptop is not set to use the DNS suggested by the DHCP, that's going to be a problem.
Have you searched the Wiki?
Try using a Google search by adding "site:tech.lds.org/wiki" to the search criteria.

ThomsonMA
New Member
Posts: 46
Joined: Sat Jul 25, 2009 1:24 pm
Location: South Jordan, UT, USA

Re: Windows XP being blocked?

Postby ThomsonMA » Thu Jul 20, 2017 11:40 am

Thank you for all of the helpful suggestions. I'll work with the member to see if any of them help.

However, given that he uses his Windows XP laptops (three of them) at many other public WiFi locations and that they worked just fine with the Church network until just a few weeks ago, I'm not sure the problem lies with his systems. (And yes, I've been around the block a few times and know that most of the time it is a user error.)

Can anyone address my original question about whether Windows XP is blocked by the new Meraki firewalls? Do any of you have an XP-based system that is able to connect to LDS Access via WiFi where the firewall is a Meraki?

I'd try it myself, but I don't have access to an XP based system any more.

Thanks!


Return to “Meetinghouse Internet”

Who is online

Users browsing this forum: No registered users and 1 guest