User can connect to LDS Access but can't browse Internet
Posted: Mon Mar 16, 2015 9:30 pm
I teach a family history Sunday School class, and one of the class members is having a puzzling issue with meetinghouse Internet access. Here are the pertinent facts:
* She can connect to LDS Access her laptop with no problem. The signal strength is high.
* However, she cannot bring up any Internet pages on her laptop. The browser gives her a message about being unable to access the page. (She has only tried Chrome so far, but I doubt this is a browser problem.)
* She *can* connect to LDS Access on her mobile device *and* she can browse the Internet.
* She has no problems browsing the Internet at home on the same machine.
* Other class members have no problem accessing the Internet.
* Her laptop is from her job, and she had the tech guys at her job look at it--they can't see anything that would keep her from being able to access the Internet at church.
Does anyone have any suggestions for further troubleshooting?
Thanks!
Kathryn
* She can connect to LDS Access her laptop with no problem. The signal strength is high.
* However, she cannot bring up any Internet pages on her laptop. The browser gives her a message about being unable to access the page. (She has only tried Chrome so far, but I doubt this is a browser problem.)
* She *can* connect to LDS Access on her mobile device *and* she can browse the Internet.
* She has no problems browsing the Internet at home on the same machine.
* Other class members have no problem accessing the Internet.
* Her laptop is from her job, and she had the tech guys at her job look at it--they can't see anything that would keep her from being able to access the Internet at church.
Does anyone have any suggestions for further troubleshooting?
Thanks!
Kathryn