Global Service Center

Discussions about Internet service providers (ISPs), the Meetinghouse Firewall, wired and wireless networking, usage, management, and support of Meetinghouse Internet
drepouille
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Global Service Center

Postby drepouille » Mon Jan 28, 2013 1:13 pm

I have always called 866-678-2763 to reach the Global Service Center for networking issues, and it still works.

The Technology Manager Home page gives a different number, which I tried, but found to be hopelessly confusing, when I have network issues.

Problems with Meetinghouse Internet?
If you experience problems connecting to the Internet in a meetinghouse, that cannot be resolved locally, stake or district technology specialists should contact the Global Service Center (GSC). The GSC can be reached 24/7 at 855-LDS-HELP (855-537-4357).
Date Posted: 1/11/2013
Dana Repouille, Plattsmouth, Nebraska

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aebrown
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Re: Global Service Center

Postby aebrown » Mon Jan 28, 2013 4:29 pm

drepouille wrote:The Technology Manager Home page gives a different number, which I tried, but found to be hopelessly confusing, when I have network issues.
...
The GSC can be reached 24/7 at 855-LDS-HELP (855-537-4357).

The term "Global Service Center" encompasses several help systems. Among these are the help for Distribution Services, IT Support, and Local Unit Support.

When the 855-LDS-HELP number was first put in place, it offered a voice menu that basically sent you to one of those big operations (and I think there were a couple of others).

But now the voice menu starts out as being role-oriented (are you a priesthood leader/clerk, or an employee, or a member?). I actually needed some help with a firewall issue myself, so I said I was a clerk, then chose the option for "Technical". But then none of the options said anything about networking or IT support or anything like that, so I also got lost. I eventually got transferred to the main Church operator, and she didn't know where to send me, so she sent me to a nice man who answered the phone "Member support". I'm now on hold waiting for him (and I've had time to type all of the above while waiting) to figure out where to transfer me.

Ok, he just said he figured out the right place to send me, and indeed I ended up at the good old IT support voice menu.

So I completely agree that the new top-level menu is a huge step back.

drepouille
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Re: Global Service Center

Postby drepouille » Mon Jan 28, 2013 5:07 pm

I did the same thing today: clerk, Technical, then into the abyss, and hung up.
Dana Repouille, Plattsmouth, Nebraska

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johnshaw
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Re: Global Service Center

Postby johnshaw » Tue Jan 29, 2013 6:44 am

I agree there is an issue there.. I posted as much a while ago, You basically need to select web applications and then other as I recall... then you get to networking. I believe a message was sent to the MHTech mailing list with the updated info.
“A long habit of not thinking a thing wrong, gives it a superficial appearance of being right, and raises at first a formidable outcry in defense of custom.”
― Thomas Paine, Common Sense

russellhltn
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Re: Global Service Center

Postby russellhltn » Tue Jan 29, 2013 11:30 pm

Found the spot by accident looking for something else:

Option #1: English
Option #1: Calling as a Priesthood or clerk
Option #3: Tech Support
Option #6: All Others
Option #3: Wireless or Internet.
Have you searched the Wiki?
Try using a Google search by adding "site:tech.lds.org/wiki" to the search criteria.

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aebrown
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Re: Global Service Center

Postby aebrown » Wed Jan 30, 2013 6:39 am

russellhltn wrote:Found the spot by accident looking for something else:

Option #1: English
Option #1: Calling as a Priesthood or clerk
Option #3: Tech Support
Option #6: All Others
Option #3: Wireless or Internet.

Yes, and that's consistent with the communication sent by email to STSs and stake clerks.

The point that is confusing (or at least was for me) is in that 4th step where you need to choose Option 6 -- it is labeled "for all other applications." In the context of technical support, when someone mentions "applications" I think of software applications, either web or desktop or mobile. I don't think of issues with networking as being "application" problems. I wish they had used the more general phrase "for all other issues."


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