Unable to connect to WiFi

Discussions about Internet service providers (ISPs), the Meetinghouse Firewall, wired and wireless networking, usage, management, and support of Meetinghouse Internet
asayc423
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Unable to connect to WiFi

Postby asayc423 » Thu May 10, 2012 10:26 am

I am a newly called Bishop and one of the things I wanted to do is keep a little netbook in my office to keep current notes update agendas and interview lists through google docs. My issue is that my brand new netbook will not connect to the stake wifi.

I have the correct password, and the lease is set to an hour and the signal strength is great. I am able to connect on my phone and iPad but my Acer Aspire 1 netbook gets the message..."unable to connect to network". I have connected the netbook to my home secure network and at work to my work wifi...but in the church building no dice.

Any suggestions?

russellhltn
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Postby russellhltn » Thu May 10, 2012 10:43 am

Admin note: This post was broken off from the "Wifi Network in Ward Building" thread as it involves a new problem.

Have you tried connecting on a "quiet" night? Perhaps the system has run out of IP addresses by the time you fire up your Netbook.
Have you searched the Wiki?
Try using a Google search by adding "site:tech.lds.org/wiki" to the search criteria.

MerrillDL
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Postby MerrillDL » Thu May 10, 2012 10:46 am

asayc423 wrote:I am a newly called Bishop and one of the things I wanted to do is keep a little netbook in my office to keep current notes update agendas and interview lists through google docs. My issue is that my brand new netbook will not connect to the stake wifi.

I have the correct password, and the lease is set to an hour and the signal strength is great. I am able to connect on my phone and iPad but my Acer Aspire 1 netbook gets the message..."unable to connect to network". I have connected the netbook to my home secure network and at work to my work wifi...but in the church building no dice.

Any suggestions?


There's a couple things you can look at; Look at the wireless network client the netbook uses. If you are in a building with the new 881w firewall and 1041 Access Points, the encryption should automatically be set when you enter the password for the SSID LDSAccess.

By default, they want to go 802.11n. It's possible the 'n' protocol used by the Meetinghouse Internet isn't compatible with the wireless client in your Netbook. You may want to look for other wireless clients that you can install for your chipset.

I don't think this is a DHCP or IP Lease issue. If it were, you can test it by talking to your STS and ask to "borrow" one of the static IP addresses, then manually configure your wireless client with the static IP address.

It would be interesting to find out what it takes to get this working.

asayc423
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Postby asayc423 » Thu May 10, 2012 10:59 am

I have tried connecting when I am literally the only person in the building with no luck. I have successfully connected to the stake wifi network with my wife's laptop...my other laptops...my iPhone...and my iPad. The only device giving me trouble is the new netbook which does connect successfully to an unsecured network in range of my office. There must be some incompatibility between the router and my netbook. I will look into the wireless client my netbook is running though I am pretty sure my work network is running the "n" protocol and I connected to it fine on the netbook.

Thanks for the responses. I have interviews tonight at 6:00 so I will try going under the hood a bit and see if there is anything awry.

harddrive
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Postby harddrive » Fri May 11, 2012 5:50 am

asayc423 wrote:I have tried connecting when I am literally the only person in the building with no luck. I have successfully connected to the stake wifi network with my wife's laptop...my other laptops...my iPhone...and my iPad. The only device giving me trouble is the new netbook which does connect successfully to an unsecured network in range of my office. There must be some incompatibility between the router and my netbook. I will look into the wireless client my netbook is running though I am pretty sure my work network is running the "n" protocol and I connected to it fine on the netbook.

Thanks for the responses. I have interviews tonight at 6:00 so I will try going under the hood a bit and see if there is anything awry.


I assume that the Netbook is running some version of Windows? If not, what is the OS it is running?

Second, I think the issue is that it isn't picking the right security protocol. I believe that the network is using WPA2 and your netbook may be selecting a different protocol. So you may want to try to set it up manually and pick WPA2 with AES/TKIP and see what happens.

sammythesm
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Postby sammythesm » Fri May 11, 2012 7:06 am

Yes, try a manual configuration selecting WPA2 - also make certain you have the password correctly, including capital letters.

anitra
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Postby anitra » Mon Oct 29, 2012 11:30 am

We are trying to teach a Family History class on http://www.familysearch.org. Some of our computers can sign on and some cannot sign on. It seems to vary. Someone at support told us to delete the wireless driver and reboot and then it will reinstall the wireless driver and we can sign on. That didn't work either.
We have wifi and we want to teach familysearch.org, but it is pretty discouraging when folks bring their computers and can't sign on to LDS Access. Last week my Dell was able to get on, this week only my Lenovo was able to get online. ?????
Any help will be greatly appreciated.
Sincerely,
Anitra Whittle, FHC

jdlessley
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Postby jdlessley » Mon Oct 29, 2012 12:06 pm

@anitra,
There are many reasons an individual mobile device cannot connect to a secured wireless network. Without specific information about the client device, its network configuration setup, and other information, we have little to go on to help troubleshoot. There may also be a limitation to the number of IP addresses available on the wireless network.

Contact your stake technology specialist (STS) for support. He will be familiar with your local wireless network and any issues affecting access.
JD Lessley
Have you tried finding your answer on the LDS.org Help Center page or the LDSTech wiki?

anitra
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Postby anitra » Mon Oct 29, 2012 4:48 pm

Thank you fro the reply.
We have two Lenovo laptops, one Dell laptop, several other new laptops, and as far as I know, no Macs. We can sign on with only a few and this doesn't seem efficient for teaching. We want the members to be able to show us their problems and we want to show them solutions. We spend half our time trying to sign on and finally give up and it isn't helpful for the members.

When we actually get signed on, we frequently find a notice that says you are signed on to local but the Internet does not connect.

I did check LDSTech wiki. Nothing that I could find. :(
Can we sign up for the whole amount of available wifi connections for a set of rooms and a set time?
Thanks loads, JD.
AW, FHC

jdlessley
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Postby jdlessley » Mon Oct 29, 2012 4:58 pm

anitra wrote:Can we sign up for the whole amount of available wifi connections for a set of rooms and a set time?
Your STS will know the details about your network setup. He can contact the GSC (Global Service Center) to get additional IP addresses (WiFi connections) if that is what is needed to resolve your connection issues.
JD Lessley
Have you tried finding your answer on the LDS.org Help Center page or the LDSTech wiki?


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