Help. Can't change primary email
Posted: Thu Jan 27, 2011 1:20 am
I've recently been called to a position that is going to entail sending and receiving a lot of emails. So, I set up a new gmail account and set it as my primary email account in my profile. But when someone sends a submission to the stake calendar it is not going to the gmail account. Instead it goes to an old hotmail account that I originally used to log in to LDS.org.
When I navigate to "update profile" my old hotmail address is listed as my "LDS Account Primary E-mail Address". So I click on "Update e-mail addresses". A new window opens for the "LDS Account Profile Manager". On the LDS Account Profile Manager page, however, my gmail address is already listed as my primary e-mail address. I'm pulling my hair out. I cannot find anywhere in my profile where I can get rid of the hotmail address. Now any time I get stake calendar submissions, they go to my hotmail account. This despite the fact that I cannot find any way to change the hotmail account and despite the fact that the LDS Account Profile Manager lists the gmail address as my Primary E-mail Address.
Also of note, if I log into the Stake Administrator portion of the website and click on my name, then the hotmail address is also listed as my email address.
Any thoughts on where I would be able to edit the hotmail address? Thank you in advance for any ideas or suggestions.
When I navigate to "update profile" my old hotmail address is listed as my "LDS Account Primary E-mail Address". So I click on "Update e-mail addresses". A new window opens for the "LDS Account Profile Manager". On the LDS Account Profile Manager page, however, my gmail address is already listed as my primary e-mail address. I'm pulling my hair out. I cannot find anywhere in my profile where I can get rid of the hotmail address. Now any time I get stake calendar submissions, they go to my hotmail account. This despite the fact that I cannot find any way to change the hotmail account and despite the fact that the LDS Account Profile Manager lists the gmail address as my Primary E-mail Address.
Also of note, if I log into the Stake Administrator portion of the website and click on my name, then the hotmail address is also listed as my email address.
Any thoughts on where I would be able to edit the hotmail address? Thank you in advance for any ideas or suggestions.