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Member's online username "Canceled"
Posted: Sun May 09, 2010 12:13 pm
by Lynchfam27
I have a member trying to use his church website sign in after not having done so for a while. He said that we received a error/warning message when he tried to log in. It said that his information had been "cancled" somehow and that he should see his administrator.
I'm the ward clerk, but I have no idea what to do to help him out. Any ideas?
Posted: Sun May 09, 2010 1:49 pm
by mkmurray
If the member hasn't accessed the ward website in quite a long time, they may not have a new LDSAccount user account yet, which is now required for LUWS (Local Unit Web Sites).
Details can be found at the following links:
Posted: Sun May 09, 2010 8:14 pm
by jdlessley
Lynch27 wrote:I have a member trying to use his church website sign in after not having done so for a while. He said that we received a error/warning message when he tried to log in. It said that his information had been "cancled" somehow and that he should see his administrator.
I'm the ward clerk, but I have no idea what to do to help him out. Any ideas?
Check with a ward or stake LUWS administrator to see if his account has been disabled in addition to what mkmurray said.