Member's online username "Canceled"

Use this forum to discuss issues that are not found in any of the other clerk and stake technology specialist forums.
Lynchfam27
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Posts: 5
Joined: Thu Aug 13, 2009 1:03 pm
Location: Pickerington, OH, United States

Member's online username "Canceled"

Postby Lynchfam27 » Sun May 09, 2010 11:13 am

I have a member trying to use his church website sign in after not having done so for a while. He said that we received a error/warning message when he tried to log in. It said that his information had been "cancled" somehow and that he should see his administrator.

I'm the ward clerk, but I have no idea what to do to help him out. Any ideas?

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mkmurray
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Joined: Tue Jan 23, 2007 9:56 pm
Location: Utah
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Postby mkmurray » Sun May 09, 2010 12:49 pm

If the member hasn't accessed the ward website in quite a long time, they may not have a new LDSAccount user account yet, which is now required for LUWS (Local Unit Web Sites).

Details can be found at the following links:

Many questions are already answered on the LDSTech wiki. Check it out!

jdlessley
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Joined: Sun Mar 16, 2008 11:30 pm
Location: USA, TX

Postby jdlessley » Sun May 09, 2010 7:14 pm

Lynch27 wrote:I have a member trying to use his church website sign in after not having done so for a while. He said that we received a error/warning message when he tried to log in. It said that his information had been "cancled" somehow and that he should see his administrator.

I'm the ward clerk, but I have no idea what to do to help him out. Any ideas?
Check with a ward or stake LUWS administrator to see if his account has been disabled in addition to what mkmurray said.
JD Lessley
Have you tried finding your answer on the LDS.org Help Center page or the LDSTech wiki?


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