Clerk Computer Sophos update failing

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kai4785
New Member
Posts: 4
Joined: Tue Dec 02, 2014 10:10 pm

Clerk Computer Sophos update failing

Postby kai4785 » Sun May 14, 2017 7:55 am

My clerk computer is a Dell Optiplex 7020, and new to our ward about a year before the Windows 10 roll out. Ever since the Windows 10 roll out, my Sophos Endpoint software has been failing to get updates. Every few minutes I get a windows notification pop up that shows a glaring red X. I've been passively hoping it would resolve itself. I think it's high time I get around to resolving this issue. I'll try global support during the week (if I can remember).
Attachments
sophos_update_failing.PNG
Sophos showing update failed
sophos_update_failing.PNG (9.81 KiB) Viewed 201 times
sophos_red_x.PNG
Persistent red X in my status bar
sophos_red_x.PNG (2.45 KiB) Viewed 201 times
sophos_failed_popup.PNG
Popup every few minutes
sophos_failed_popup.PNG (4.06 KiB) Viewed 201 times

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Biggles
Senior Member
Posts: 1050
Joined: Tue May 27, 2008 4:14 am
Location: Watford, England

Re: Clerk Computer Sophos update failing

Postby Biggles » Sun May 14, 2017 8:16 am

You could try re-installing Sophos, but get your STS involved. It's part of his calling to try and resolve issues like this.

russellhltn
Community Administrator
Posts: 22527
Joined: Sat Jan 20, 2007 2:53 pm
Location: U.S.

Re: Clerk Computer Sophos update failing

Postby russellhltn » Sun May 14, 2017 10:49 am

The failed updating points to a problem, but the firewall might be as simple as someone disabled it though the controls.
Have you searched the Wiki?
Try using a Google search by adding "site:tech.lds.org/wiki" to the search criteria.


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