Password reset

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longc
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Location: Rupert First Ward

Password reset

Postby longc » Mon May 20, 2013 5:11 am

I am fairly new here and can not seem to find a good place to post this question so I thought I might start here.

My 1st Councilor's password for LDS.org will not work. We have reset it on multiple occasions and it still tells us that it is an invalid password or user name.

Any thoughts on how I can help him fix this??

Thanks!!

techgy
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Joined: Sun Jan 13, 2008 6:48 pm
Location: California

Re: Password reset

Postby techgy » Mon May 20, 2013 6:02 am

longc wrote:I am fairly new here and can not seem to find a good place to post this question so I thought I might start here.

My 1st Councilor's password for LDS.org will not work. We have reset it on multiple occasions and it still tells us that it is an invalid password or user name.

Any thoughts on how I can help him fix this??

Thanks!!
Since it's the LDS password that's used for LDS.org he can reset it at http://ldsaccount.lds.org

longc
New Member
Posts: 29
Joined: Tue Jan 01, 2013 12:25 pm
Location: Rupert First Ward

Re: Password reset

Postby longc » Mon May 20, 2013 10:01 am

I have done this many times. I just tried it again.

I get the message, "your password has been successfully updated"

I log off, log into lds.org and get, "Your user name or password is incorrect. Please ensure that you are entering the correct information."

russellhltn
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Location: U.S.

Re: Password reset

Postby russellhltn » Mon May 20, 2013 10:27 am

You may need to wait a bit. In the past I've found it can take several minutes for a new password to sync to all the lds websites.

The other question: are you using any odd characters in the password? It's possible they are not supported.
Have you searched the Wiki?
Try using a Google search by adding "site:tech.lds.org/wiki" to the search criteria.

longc
New Member
Posts: 29
Joined: Tue Jan 01, 2013 12:25 pm
Location: Rupert First Ward

Re: Password reset

Postby longc » Mon May 20, 2013 10:49 am

This has been going on for two weeks now.

The password I used was Name.1234

longc
New Member
Posts: 29
Joined: Tue Jan 01, 2013 12:25 pm
Location: Rupert First Ward

Re: Password reset

Postby longc » Mon May 20, 2013 10:52 am

I just tried to change it again and made it Town1234

That didnt work either.

Is there any chance the account is locked and I need to contact someone to "Unlock" it??

eblood66
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Joined: Mon Sep 24, 2007 8:17 am
Location: Cumming, GA, USA

Re: Password reset

Postby eblood66 » Mon May 20, 2013 11:00 am

longc wrote:I just tried to change it again and made it Town1234

That didnt work either.

Is there any chance the account is locked and I need to contact someone to "Unlock" it??

It's possible. At this point I'd recommend going to ldsaccount.lds.org, click on Can't Sign In and carefully review the common issues listed there (particularly the one labeled Are you being told your account is disabled or invalid?). If none of the information there helps, click on the What if my issue is not listed here? link at the bottom of the page and send a message to the LDS Account support time. From what I've heard they are usually pretty quick to respond.

russellhltn
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Location: U.S.

Re: Password reset

Postby russellhltn » Mon May 20, 2013 11:39 am

I notice you listed a period as part of the password. Try it without any punctuation. Just letters and numbers.
Have you searched the Wiki?

Try using a Google search by adding "site:tech.lds.org/wiki" to the search criteria.

eblood66
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Posts: 2028
Joined: Mon Sep 24, 2007 8:17 am
Location: Cumming, GA, USA

Re: Password reset

Postby eblood66 » Mon May 20, 2013 11:41 am

russellhltn wrote:I notice you listed a period as part of the password. Try it without any punctuation. Just letters and numbers.

He indicated in his most recent post that he it without a period.

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Mikerowaved
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Location: Layton, UT

Re: Password reset

Postby Mikerowaved » Mon May 20, 2013 11:45 am

longc wrote:Is there any chance the account is locked and I need to contact someone to "Unlock" it??

At this point, I would try talking to the LDS Account support folks directly. You can reach them at 1-801-240-4357, or toll free at 1-866-678-2763. Press 1 for English, then 2 for LDS Account support.
So we can better help you, please edit your Profile to include your general location.


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