Local Unit Support vs Global Service Center
Posted: Mon Dec 03, 2012 7:01 pm
What is the difference between Local Unit Support and the Global Service Center?
I'm a Stake Technology Specialist with a unique computer hardware issue on a ward clerk's computer. The FM group told me to call the Global Service Center. I called, and the Global Service Center told me to call the FM group (funny, eh). The Global Service Center rep also told me that the GSC IT line is only for church employees' computers. The rep further told me that if the FM group does not know the next step in resolving this unique hardware issue, that the FM group should call Local Unit Support. He further said, "We get this all the time. People think the Global Service Center is the general help line. We are supposed to only help out with church employees' computers. Please tell your FM group this."
Can someone please help me distinguish between the Global Service Center and Local Unit Support?
Thank you.
I'm a Stake Technology Specialist with a unique computer hardware issue on a ward clerk's computer. The FM group told me to call the Global Service Center. I called, and the Global Service Center told me to call the FM group (funny, eh). The Global Service Center rep also told me that the GSC IT line is only for church employees' computers. The rep further told me that if the FM group does not know the next step in resolving this unique hardware issue, that the FM group should call Local Unit Support. He further said, "We get this all the time. People think the Global Service Center is the general help line. We are supposed to only help out with church employees' computers. Please tell your FM group this."
Can someone please help me distinguish between the Global Service Center and Local Unit Support?
Thank you.