MLS Crashed and will not start up

Discussions around the setup, operation, replacement, and disposal of clerk computers, not to include using MLS
garybryce-p40
New Member
Posts: 2
Joined: Tue Dec 18, 2007 10:37 pm

MLS Crashed and will not start up

Postby garybryce-p40 » Tue Dec 18, 2007 10:47 pm

I just got a call from one of our Wards. While he was transmitting data to SLC he received a pop up window that said that his computer needed to be restarted. After the restart he could not open MLS from the Windows start up screen. What can or should we do? Gary:(

User avatar
thedqs
Community Moderators
Posts: 1038
Joined: Wed Jan 24, 2007 8:53 am
Location: Redmond, WA
Contact:

Postby thedqs » Tue Dec 18, 2007 10:50 pm

So windows booted up and when he tried to start MLS is failed or MLS failed to start as a startup program?
- David

garybryce-p40
New Member
Posts: 2
Joined: Tue Dec 18, 2007 10:37 pm

Postby garybryce-p40 » Tue Dec 18, 2007 10:54 pm

Windows booted and other menu items started but not MLS. Is there a exe file that I can run in the MLS directory that will rebuild something? What is the name of the file that starts MLS, I will have him try starting from the file instead of the front windows menu. Thanks for your quick help. Gary:)

User avatar
WelchTC
Senior Member
Posts: 2088
Joined: Wed Sep 06, 2006 7:51 am
Location: Kaysville, UT, USA
Contact:

Postby WelchTC » Wed Dec 19, 2007 8:09 am

garybryce wrote:Windows booted and other menu items started but not MLS. Is there a exe file that I can run in the MLS directory that will rebuild something? What is the name of the file that starts MLS, I will have him try starting from the file instead of the front windows menu. Thanks for your quick help. Gary:)

If you do not hear anything from the community in time, please contact the global services help desk.

Tom

russellhltn
Community Administrator
Posts: 20729
Joined: Sat Jan 20, 2007 2:53 pm
Location: U.S.

Postby russellhltn » Wed Dec 19, 2007 2:26 pm

Does Global Services handle MLS? I tend to think of them only for networks and employee computers. I would have thought this was for clerk support.

I've got some ideas, but since a send/receive was in process at the time, I'd be a bit concerned that there might be data in the Aferia directory to attempt a MLS restore. Probably better safe and call support.

User avatar
childsdj
Community Moderators
Posts: 258
Joined: Wed Feb 07, 2007 9:51 am

Postby childsdj » Wed Dec 19, 2007 3:00 pm

You may want to call in to the clerk support line on this one, but the message that popped up probably at the start of the install. The message states to reboot the computer after the installation is complete. It's possible that the computer was rebooted before the install was complete. This could corrupt the installation. The best solution is to download MLS 2.7.3 from the mls.lds.org web site and reinstall it on that machine.

For what it's worth......


Return to “Clerk Computers”

Who is online

Users browsing this forum: No registered users and 1 guest