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MLS dialup host not found

Posted: Mon Jan 18, 2010 4:57 am
by aclawson
One of the wards is getting a "host not found" error when doing the send/receive over dialup.

Does anybody have a quick solution for this (before I start wading through the phone menus in the support line)

Problem identified, working on solution

Posted: Mon Jan 18, 2010 10:18 pm
by aclawson
When Sophos is enabled MLS can't connect (host not found error once the modem finishes the handshake and tries to transmit data). Disable Sophos and all is well. Many errors in the transmit file. We're going to try installing Sophos over the top of the existing installation to see if that fixes the issue.

The initial send/receive after the security software was installed worked, it wasn't until after I left (of course) that the S/R started to fail.

Posted: Tue Jan 19, 2010 7:54 am
by techgy
aclawson wrote:When Sophos is enabled MLS can't connect (host not found error once the modem finishes the handshake and tries to transmit data). Disable Sophos and all is well. Many errors in the transmit file. We're going to try installing Sophos over the top of the existing installation to see if that fixes the issue.

The initial send/receive after the security software was installed worked, it wasn't until after I left (of course) that the S/R started to fail.
I'm experiencing a similar problem with a wireless network in our stake center. Prior to installing Sophos everything was just dandy. Now I'm having problems with the desktops in the stake clerk's office. However, I'm not completely convinced that it's all the fault of Sophos. I temporarily reconfigured the Sophos Firewall to permit All Traffic and it didn't seem to make any difference. The next step will be to remove Sophos completely to see if things return to normal. The problem is not only with MLS S/R, it's killing the entire connection to the Internet.

Three other buildings seem to be OK so far and they were all updated within a few days of each other in the same manner.

Posted: Thu Jan 21, 2010 9:40 pm
by jvbutler-p40
aclawson wrote:When Sophos is enabled MLS can't connect (host not found error once the modem finishes the handshake and tries to transmit data). Disable Sophos and all is well. Many errors in the transmit file. We're going to try installing Sophos over the top of the existing installation to see if that fixes the issue.

The initial send/receive after the security software was installed worked, it wasn't until after I left (of course) that the S/R started to fail.
I have the same problem with one of my installations.. How did you disable SOPHOS? I could not find any way to uninstall Sophos either. Any help is appreciated.

Posted: Thu Jan 21, 2010 10:42 pm
by mkmurray
jvbutler wrote:I have the same problem with one of my installations.. How did you disable SOPHOS? I could not find any way to uninstall Sophos either. Any help is appreciated.
Sophos is not to be uninstalled nor disabled, as it is mandated on every administrative PC sent out to Church units.

Posted: Fri Jan 22, 2010 5:37 am
by jvbutler-p40
mkmurray wrote:Sophos is not to be uninstalled nor disabled, as it is mandated on every administrative PC sent out to Church units.
I can see the Sophos firewall is blocking the MLS transmission over dialup as it logs it real time. If we are mandated to install sophos on a church computer and it renders MLS useless, its worse than anything it is trying to protect in my opinion. Who can I turn to for help on this?

Posted: Fri Jan 22, 2010 9:26 am
by childsdj
I would call HQ Support if you are still having the problem. During the Sophos install I have seen a where you will be prompted at some point to block Java with the firewall. If you say yes, it may cause this problem. HQ support should be able to help if this happens.

Posted: Fri Jan 22, 2010 9:52 am
by techgy
I should probably clarify my comment regarding the removal of Sophos to evaluate an Internet problem. This would only be done under the direction of the Global Support desk and it would be immediately re-installed.

As to whether or not there's a way to even remove Sophos, I don't know as I've not checked.

Posted: Fri Jan 22, 2010 10:40 am
by russellhltn
DJC wrote:During the Sophos install I have seen a where you will be prompted at some point to block Java with the firewall.
I've seen that with older setups, but don't think I've ever seen that with Sophos.

Posted: Fri Jan 22, 2010 11:34 am
by techgy
RussellHltn wrote:I've seen that with older setups, but don't think I've ever seen that with Sophos.
Neither have I and I just finished installing the Sophos package on 11 administrative systems.