checks print gobbledeygook?

Discussions around the setup, operation, replacement, and disposal of clerk computers, not to include using MLS
myerm-p40
New Member
Posts: 6
Joined: Tue Nov 17, 2009 11:45 am
Location: Laie, HI 96762 USA

checks print gobbledeygook?

Postby myerm-p40 » Tue Nov 17, 2009 12:06 pm

We're on our third week of being unable to print checks properly. They print gobbledygook (it's not in my spell check), and little squares. Also wrong numbers, etc.

We first thought it was a virus; scanned the computer several times. It even outputs .pdf files with the garbage as well.

Our Stake computer dude suggested we reinstall MLS, which we did to no avail.

FYI, we only have MLS and related software; nothing untoward on the machine. But I'm afraid I need to take the MLS training again. Help!

User avatar
aebrown
Community Administrator
Posts: 14685
Joined: Tue Nov 27, 2007 8:48 pm
Location: Sandy, Utah

Postby aebrown » Tue Nov 17, 2009 12:14 pm

myerm wrote:We're on our third week of being unable to print checks properly. They print gobbledygook (it's not in my spell check), and little squares. Also wrong numbers, etc.

We first thought it was a virus; scanned the computer several times. It even outputs .pdf files with the garbage as well.


What you describe in your first paragraph sounds like the incorrect printer driver is selected for your printer in Windows. To see if you have the right print driver, go to Start > Control Panel > Printers and Faxes, right click on the printer, choose Properties, then click Print Test Page.

If that prints garbage, then the problem has nothing to do with MLS. You need to either select a new printer driver (under the Advanced tab of the printer's Properties) or reinstall the printer driver from the original CD.

myerm-p40
New Member
Posts: 6
Joined: Tue Nov 17, 2009 11:45 am
Location: Laie, HI 96762 USA

Postby myerm-p40 » Tue Nov 17, 2009 12:25 pm

Wow, thanks so much for the quick reply! I hadn't considered such a simple thing as the printer driver. I'll add a dash of faith, just to be sure.

Thanks for adding a bit of simplicity to an otherwise nearly insurmountable pile of tasks.
marc

myerm-p40
New Member
Posts: 6
Joined: Tue Nov 17, 2009 11:45 am
Location: Laie, HI 96762 USA

Postby myerm-p40 » Tue Nov 17, 2009 12:47 pm

Bad news: Our clerks have already done that, and it was unsuccessful.
It's nice to have such responsive brethren just an email away!

I'm wide open to any other ideas, no matter how outlandish. Apparently, threatening the computer does not work either.

RossEvans
Senior Member
Posts: 1346
Joined: Wed Jun 11, 2008 8:52 pm
Location: Austin TX
Contact:

Postby RossEvans » Tue Nov 17, 2009 12:59 pm

Have you tried printing to that printer with applications other than MLS, such as OpenOffice?

What happens if you go to Settings -> Printers in Windows and print a test page?

myerm-p40
New Member
Posts: 6
Joined: Tue Nov 17, 2009 11:45 am
Location: Laie, HI 96762 USA

Postby myerm-p40 » Tue Nov 17, 2009 1:18 pm

hey, I'll give that a shot. I already know crying doesn't help.

RossEvans
Senior Member
Posts: 1346
Joined: Wed Jun 11, 2008 8:52 pm
Location: Austin TX
Contact:

Postby RossEvans » Tue Nov 17, 2009 1:20 pm

myerm wrote:hey, I'll give that a shot. I already know crying doesn't help.


Also, within MLS, does this problem occur only when printing checks, or when printing anything at all?

User avatar
aebrown
Community Administrator
Posts: 14685
Joined: Tue Nov 27, 2007 8:48 pm
Location: Sandy, Utah

Postby aebrown » Tue Nov 17, 2009 1:35 pm

myerm wrote:Bad news: Our clerks have already done that, and it was unsuccessful.


What does "unsuccessful" mean? Are you saying that the Test Page printed correctly? Or that it printed incorrectly, but they were unable to fix the printer driver?

russellhltn
Community Administrator
Posts: 20732
Joined: Sat Jan 20, 2007 2:53 pm
Location: U.S.

Postby russellhltn » Tue Nov 17, 2009 4:40 pm

Silly question - have you power cycled the printer? It might be stuck in a strange mode. If you're using a parallel cable, make sure it's firmly seated at both ends. You might be dropping bits. (Maybe the cable is bad.)
Have you searched the Wiki?
Try using a Google search by adding "site:tech.lds.org/wiki" to the search criteria.

myerm-p40
New Member
Posts: 6
Joined: Tue Nov 17, 2009 11:45 am
Location: Laie, HI 96762 USA

Postby myerm-p40 » Tue Nov 17, 2009 10:16 pm

We've reinstalled printer drivers, done the hardware checking, etc. It prints fine from MS Word, and test pages are fine.

MLS membership info prints fine, it only prints incorrectly when we try to print checks.

This is perplexing, but I truly appreciate your help with this!


Return to “Clerk Computers”

Who is online

Users browsing this forum: No registered users and 1 guest