Sophos updates

Discussions around the setup, operation, replacement, and disposal of clerk computers, not to include using MLS
jdlessley
Community Moderators
Posts: 6522
Joined: Sun Mar 16, 2008 11:30 pm
Location: USA, TX

Sophos updates

Postby jdlessley » Thu Jul 30, 2009 8:47 pm

The new security suite, Sophos, is used in family history centers providing software firewall and anti-virus security protection. The problem I am running into is the updates for the virus definitions are not happening. We have Deep Freeze installed on the FHC computers. Part of the problem, I am guessing, is that Deep Freeze only has a script to run the Symantec updates during the mainenance period. Since Sophos is remotely controlled by Church headquarters I cannot do manual updates. There is no procedure to get updates from Church headquarters either. I called and talked to FamilySearch tech support and also to a headquarters support Deep Freeze expert. They both essentially said they are waiting on a script from some department (I can't remember the one they mentioned). Sophos has been the replacement in FHCs since April. Isn't this a bit of a long time to not have security protection for computers connected to the wide open Internet?

Is there a Church employee with more information on the matter? I am relying solely on the protection provided by Deep Freeze to keep the computers safe for daily operations. But I cannot go on-line for any software or operating system updates with the computers thawed without any protection.
JD Lessley
Have you tried finding your answer on the LDS.org Help Center page or the LDSTech wiki?

russellhltn
Community Administrator
Posts: 20733
Joined: Sat Jan 20, 2007 2:53 pm
Location: U.S.

Postby russellhltn » Thu Jul 30, 2009 10:35 pm

jdlessley wrote:Sophos has been the replacement in FHCs since April.


It has? I've only been aware of it being available since just before July. Maybe 45 days ago.

I'd suggest you post your problem over at the yahoo group LDSFHCTech.
Have you searched the Wiki?
Try using a Google search by adding "site:tech.lds.org/wiki" to the search criteria.

jdlessley
Community Moderators
Posts: 6522
Joined: Sun Mar 16, 2008 11:30 pm
Location: USA, TX

Postby jdlessley » Thu Jul 30, 2009 11:31 pm

RussellHltn wrote:I'd suggest you post your problem over at the yahoo group LDSFHCTech.
A search on Yahoo Groups turned up nothing for a group called LDSFHCTech. I'm a bit warry of non-Church sponsored groups such as that anyway.
JD Lessley
Have you tried finding your answer on the LDS.org Help Center page or the LDSTech wiki?

User avatar
Mikerowaved
Community Moderators
Posts: 3131
Joined: Sun Dec 23, 2007 12:56 am
Location: Layton, UT

Postby Mikerowaved » Thu Jul 30, 2009 11:57 pm

It's just called FHCTech and it's been around for about 10 years.
So we can better help you, please edit your Profile to include your general location.

russellhltn
Community Administrator
Posts: 20733
Joined: Sat Jan 20, 2007 2:53 pm
Location: U.S.

Postby russellhltn » Fri Jul 31, 2009 2:20 am

jdlessley wrote:A search on Yahoo Groups turned up nothing for a group called LDSFHCTech. I'm a bit warry of non-Church sponsored groups such as that anyway.


Here's a direct link: http://groups.yahoo.com/group/ldsfhctech/

It's run by some guys in FH Support. It will get you in contact with the very people you seek.


Mikerowaved wrote:It's just called FHCTech and it's been around for about 10 years.


A good group, but different.
Have you searched the Wiki?

Try using a Google search by adding "site:tech.lds.org/wiki" to the search criteria.

jdlessley
Community Moderators
Posts: 6522
Joined: Sun Mar 16, 2008 11:30 pm
Location: USA, TX

Postby jdlessley » Fri Jul 31, 2009 12:40 pm

Since I have access to tech support through the FHC Director LDSMail.net account I used that. If past response times are any indication it may take from 3 days to a couple of weeks to get a response.
JD Lessley
Have you tried finding your answer on the LDS.org Help Center page or the LDSTech wiki?

jdlessley
Community Moderators
Posts: 6522
Joined: Sun Mar 16, 2008 11:30 pm
Location: USA, TX

Postby jdlessley » Mon Aug 03, 2009 8:58 pm

I received a response from FamilySearch tech support with good news. The Deep Freeze maintenance update utility, or LANDesk Updater, DPCustomCfg.exe, was upgraded from version 1.0 to 5.0 with the needed script for Sophos definition updates. Go to FamilySearch Supportsite and click the Additional Support Fileslink. The DPCustomCfg.exe file does not automatically update using LANDesk. I did not know this because I do not routinely go to that site except to install the latest version of LANDesk. By the way the latest LANDesk for FHCs is version 8.8 SP3 Build 11.

For those FHCs not using Deep Freeze, Sophos updates when the computer boots up and every four hours thereafter. If the definitions do not update after boot up then Sophos should be reinstalled by using the LANDesk Software Deployment Portal.
JD Lessley
Have you tried finding your answer on the LDS.org Help Center page or the LDSTech wiki?


Return to “Clerk Computers”

Who is online

Users browsing this forum: No registered users and 1 guest