Can't log into computer

Discussions around the setup, operation, replacement, and disposal of clerk computers, not to include using MLS
jamesporteous
New Member
Posts: 6
Joined: Tue Mar 14, 2017 8:38 am

Can't log into computer

Postby jamesporteous » Sat Jun 24, 2017 11:10 pm

How can I reset the user account and password on the stake computer as I spent many hours yesterday trying to login to have the message incorrect password, I fear that someone has reset the password I have checked with the various stake leaders who say it wasnt them, I have expenses to process and cannot get access to the computer.

Jim Porteous
Stake Clerk

russellhltn
Community Administrator
Posts: 22168
Joined: Sat Jan 20, 2007 2:53 pm
Location: U.S.

Re: How to use Tools

Postby russellhltn » Sat Jun 24, 2017 11:43 pm

jamesporteous wrote:How can I reset the user account and password on the stake computer as I spent many hours yesterday trying to login to have the message incorrect password, I fear that someone has reset the password I have checked with the various stake leaders who say it wasnt them, I have expenses to process and cannot get access to the computer.

I'd check with ALL the leaders. The other alternative is to call on Monday. They'll send the procedure to the stake president.

If there was a number in the password, I'd try incrementing that number. Some computers are set such that the password expires after awhile and a new password must be set. Frequently that results in someone adding a number or incrementing a number that's already in the password.
Have you searched the Wiki?
Try using a Google search by adding "site:tech.lds.org/wiki" to the search criteria.

aclawson
Senior Member
Posts: 751
Joined: Fri Jan 19, 2007 6:28 pm
Location: Commerce Twp, MI

Re: Can't log into computer

Postby aclawson » Sun Jun 25, 2017 1:29 pm

Have you checked with the stake STS? He should have set his own administrator account and can reset the password on the machine.


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