Windows 10 Upgrade - MLS will launch but all user data is gone

Discussions around the setup, operation, replacement, and disposal of clerk computers, not to include using MLS
andrewlarsen
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Windows 10 Upgrade - MLS will launch but all user data is gone

Postby andrewlarsen » Sun Jul 17, 2016 3:19 pm

One of the wards in our stake is experiencing a problem with MLS following the Windows 10 upgrade. MLS will launch but none of the users are able to log in. The list of users is blank; somehow all of the user data appears to be gone.

Has anyone else experienced this or know of a resolution?

Thanks!
Andrew Larsen
Stake Clerk
Kaysville Utah Central Stake

russellhltn
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Location: U.S.

Re: Windows 10 Upgrade - MLS will launch but all user data is gone

Postby russellhltn » Sun Jul 17, 2016 3:57 pm

That's been a common failure long before Win10 showed up.

Link
Have you searched the Wiki?
Try using a Google search by adding "site:tech.lds.org/wiki" to the search criteria.

craiggsmith
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Location: South Jordan, Utah

Re: Windows 10 Upgrade - MLS will launch but all user data is gone

Postby craiggsmith » Sun Jul 17, 2016 6:17 pm

Maybe MLS was open when it did the upgrade and it didn't wait for it to shut down properly?

I have a hard time getting people to exit out and log off when they're done.
Craig
STS
South Jordan, UT

andrewlarsen
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Joined: Tue Oct 20, 2015 9:45 pm

Re: Windows 10 Upgrade - MLS will launch but all user data is gone

Postby andrewlarsen » Fri Jul 22, 2016 1:05 pm

Thank you for your replies.

b_parriet
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Location: Toledo Ohio

Re: Windows 10 Upgrade - MLS will launch but all user data is gone

Postby b_parriet » Sun Jul 24, 2016 9:03 am

That is a common bug that occurs when you leave MLS running when you receive a system update. My guess is a reinstall of MLS should take care of the issue.

craiggsmith wrote:Maybe MLS was open when it did the upgrade and it didn't wait for it to shut down properly?

I have a hard time getting people to exit out and log off when they're done.
Assistant Stake Technology Specialist
Toledo Ohio Stake
Toledo Second Ward

jdlessley
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Location: USA, TX

Re: Windows 10 Upgrade - MLS will launch but all user data is gone

Postby jdlessley » Sun Jul 24, 2016 1:15 pm

b_parriet wrote:That is a common bug that occurs when you leave MLS running when you receive a system update. My guess is a reinstall of MLS should take care of the issue.

You are most likely correct about MLS running during an update. In all likelihood the update rebooted (shut down) Windows with MLS running. This has the potential to cause MLS database corruption.

Reinstalling MLS will not correct this database corruption. The solution(s) available have already been suggested by russellhltn several posts earlier in this thread. The link in that thread is to the wiki article to recover lost usernames in MLS caused by improper shutdown of MLS. It is important to follow the three recommended recovery procedures in the order provided. I have found recovery Option A to work in most cases.
JD Lessley
Have you tried finding your answer on the LDS.org Help Center page or the LDSTech wiki?


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