Why is our Dell shutting off?

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Why is our Dell shutting off?

Postby chadpetty » Tue Jul 12, 2016 5:45 pm

I received the announcement a week ago to leave the clerk computer on all the time for the Win 10 upgrade, which I did. However, every time I come back and check on it (after one or more days), it's powered off. Any idea why?

- I don't think someone else is powering it off -- we have a sign on it to leave it on

- At first I thought it was just a power blip (after some thunderstorms), but it's happened 3 or 4 times now

- I checked the power settings, nothing in there indicates that the computer will be automatically turned off

Can anyone think of a reason why the computer would be shutting down? Overheating, maybe? (It *is* July in North Carolina, after all : - ) It's a Dell Optiplex 7010. I checked the event log, didn't see anything obvious.

- Chad

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Re: Why is our Dell shutting off?

Postby lajackson » Tue Jul 12, 2016 8:09 pm

There are power settings that allow a computer to hibernate or sleep after a certain amount of inactivity. It may even be possible to set them to turn off. I suspect that one of these power settings is doing just that for you.

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Re: Why is our Dell shutting off?

Postby superdave98 » Wed Jul 13, 2016 7:47 am

We ran into a similar issue. The energy settings were set for sleep and hibernation, but nothing about actually shutting down. I thought perhaps it was a Windows Update issue with an updating running and causing it to reboot. I turned off all the energy saving settings temporarily to make sure it doesn't go to sleep or hibernate to see if that solves it.


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Re: Why is our Dell shutting off?

Postby russellhltn » Wed Jul 13, 2016 7:55 am

Sleep/hibernation settings are found under advanced. Not all settings are viable at the basic level.
Have you searched the Wiki?
Try using a Google search by adding "site:tech.lds.org/wiki" to the search criteria.

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Re: Why is our Dell shutting off?

Postby Mikerowaved » Wed Jul 13, 2016 11:16 pm

Hibernation saves all the RAM data to the hard drive and powers the machine down. When a user powers it up again, the RAM data is restored and the desktop appears exactly as it did before hibernation. Hibernation will need to be disabled for any updates to be received.
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